I am also having the same problem tried all the reset suggestions still says no connection my wireless internet connection us good
Hyperdi, if you have Comcast/Xfinity or Cox as your ISP does "all the suggestions" include ensuring your wireless mode is set to b/g/n? For Comcast/Xfinity:
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Hi everyone,
Thanks for the posts.
As previously stated, in order for us to better understand the issue you are experiencing, we will need more detailed information about the issue you are seeing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing
-when did this issue start to occur
With more specific information, we will be able to assist you further.
Thanks,
Danny
I’ve already provided that info. Please refer back to my original request. The fact is that this May be the last Roku product I purchase. It’s disappointing that I still don’t have an answer, ad that the best thing your employee can do is give out a reprimand.
It’s obvious you have a recurring issue with your product. Waiting for your response.
Dissatisfied customer
