Forum Discussion

Ranimos's avatar
Ranimos
Reel Rookie
6 months ago

Roku TV screen appears too dim even on “Brighter” setting

Hi,

I’m experiencing a display issue with my Roku TV. When I turn it on, the screen is not black, but the image appears very dim and hard to see properly. It’s like the brightness is low, but I’ve already set it to the “Brighter” option in the settings.

The TV works fine otherwise—apps open, sound is working, and I can see the menus—but the screen remains darker than normal and it’s difficult to view content comfortably.

Has anyone had a similar issue or know how to fix it?

Thanks!

Roku TV
tv & player features

15 Replies

  • gail8's avatar
    gail8
    Newbie
    2 months ago

    I have my main problem when trying to watch the ROKU Channel on my laptop. The difference is like night and day literally; the night being my laptop and the ROKU Channel on my ROKU tv being day. The brightness is about an 8-10/10 on the tv, and the brightness is about a 4/10 on the laptop almost to the point of the old black and white TVs. I really thought I was the only one having a problem with this issue, but my issue is switched. I would rather watch 90% of what I watch on the laptop because my hearing is bad, and I hear better with the laptop. I can't find the setting on the laptop to increase the brightness. ROKU is my only problem when streaming. Peacock, Prime, etc. are perfect. 

    • JWS9518's avatar
      JWS9518
      Roku Guru
      2 months ago

      gail8​  The quality of video on a computer can depend on the laptop and quality of video card/monitor in that laptop.  Some laptops have terrible video cards and screens and can give you issues.  Not saying that is the case here but I have seen it with budget level laptops. 

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      2 months ago

      Hi there! gail8​

      We understand you're having brightness issues with your Roku device on your laptop. To get a better look, could you let us know: 

      • When did you first notice the issue?
      • What troubleshooting steps have you already tried?
      • What’s the brand of your laptop?

      Also, try connecting your Roku device to a different TV, monitor or laptop to see if the issue persists. This can help identify whether the problem is with the Roku or the display it's connected to.

      Let us know what you find!
      Roku Community Team

  • Mehrab3497's avatar
    Mehrab3497
    Binge Watcher
    2 months ago

    In fact, I have the exact same problem with my Roku TV: even on the "Brighter" setting, the screen remains far too dim, even though the sound and menus function well.  I'm glad I'm not by myself!  Has there ever been a solution or workaround for this?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 months ago

      Hey there, Mehrab3497​!

      To investigate this problem further with this Roku TV, could you provide the following information?

      • What is the brand of your Roku TV?
      • Are you experiencing this issue with all apps or just certain ones?
      • What troubleshooting steps have you tried?

      Appreciate your help!

      Thanks,
      Roku Community Team

      • Pdean1114's avatar
        Pdean1114
        Newbie
        6 hours ago

        I’m having same exact problem.  Bought tv less than a year ago .  It’s a 60 inch tcl

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    5 months ago

    Hello, Ranimos​ 

    We apologize for the late response, and thank you for sharing the issue with your Roku TV, which has a dim screen.

    Share with us the following"

    • Exact model of your Roku TV
    • Have you tried restarting it?
    • Could you share with us a photo of the TV screen while the TV is on?

    We're looking into it.

    Roku Community Team

    • Ranimos's avatar
      Ranimos
      Reel Rookie
      2 months ago

      Hello, thank you for your reply.

      Here is the information you requested:

      • Model: 55S421-CA

         

      • Restart: Yes, I have already tried restarting/unplugging the TV, but the issue remains.
      • Photo: Please find attached a photo of the TV screen while it is on.

      The screen stays very dim even though the sound and menus are working normally.

      Thank you for your assistance, I look forward to your guidance.

      Best regards,

      Yassine

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        2 months ago

        Thanks for the info! Ranimos​ 

        We'd like to coordinate this with our Roku team. Could you please provide the following details to help us investigate further?

        • Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).
        • Tracker ID Software version and build (press Home 5 times, then Back 5 times when the issue occurs)

        Let us know when you can!

        Roku Community Team