Forum Discussion

Ranimos's avatar
Ranimos
Reel Rookie
6 months ago

Roku TV screen appears too dim even on “Brighter” setting

Hi, I’m experiencing a display issue with my Roku TV. When I turn it on, the screen is not black, but the image appears very dim and hard to see properly. It’s like the brightness is low, but I’ve a...
Roku TV
tv & player features
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
5 months ago

Hello, Ranimos​ 

We apologize for the late response, and thank you for sharing the issue with your Roku TV, which has a dim screen.

Share with us the following"

  • Exact model of your Roku TV
  • Have you tried restarting it?
  • Could you share with us a photo of the TV screen while the TV is on?

We're looking into it.

Roku Community Team

Ranimos's avatar
Ranimos
Reel Rookie
2 months ago

Hello, thank you for your reply.

Here is the information you requested:

  • Model: 55S421-CA

     

  • Restart: Yes, I have already tried restarting/unplugging the TV, but the issue remains.
  • Photo: Please find attached a photo of the TV screen while it is on.

The screen stays very dim even though the sound and menus are working normally.

Thank you for your assistance, I look forward to your guidance.

Best regards,

Yassine

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    2 months ago

    Thanks for the info! Ranimos​ 

    We'd like to coordinate this with our Roku team. Could you please provide the following details to help us investigate further?

    • Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).
    • Tracker ID Software version and build (press Home 5 times, then Back 5 times when the issue occurs)

    Let us know when you can!

    Roku Community Team

    • Ranimos's avatar
      Ranimos
      Reel Rookie
      2 months ago

      Hello Roku Community Team,

      Thank you for your assistance. Please find below the requested details:

      • Software version: 14.1.4 • build 7709-30
      • Device ID: J5989Y956676
      • Serial Number: YN00YK956676
      • Tracker ID (user ID): 76-509-447
      • Timestamp: 2024-12-19T18:47:06Z

      I hope this helps with your investigation into the dim screen issue. Please let me know if you need any additional details.

      Best regards,

      Yassine

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        2 months ago

        Thanks for the update! Ranimos​ 

        This appears to be a hardware issue. We suggest contacting Roku TCL support, as they’re best equipped to help you with this. You can visit here.

        Let us know if you have questions!

        Roku Community Team