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Chris68's avatar
Chris68
Streaming Star
3 years ago

Roku TV Guide not updating Streaming Channel Info

I think this issue started with the last software update. The Roku TV guide used to give about a weeks worth of info for all of the various streaming channels. Now my Roku 55 inch TV might give 2-4 hours of info on all channels and then it shows No Info. The only way to refresh the No info on the channels after you reach that time slot is to exit live TV and restart it, you'll then see 2-4 more hours updated. Some channels may show 4-6 hours at times, but definitely not even a full day.

I didn't care for all the extra categories added some time back because it appears to add lag. All channels or favorites were fine, especially when it would lock on the favorites category. The only other difference I have noticed on the guide now is the "On Demand Channels" and "Promoted Channels." The On Demand Channels if chosen will lock the TV to that channel. You can do nothing but visit the Roku TV page to change the channel. The on-board guide can not be brought up. The Promoted Channels are just advertising for channels listed elsewhere in the guide. Both are just annoyances in my opinion.

I've restarted the TV multiple times a day as well as software updates with no luck. Ive also re-scanned channels a few times which is annoying because it re-adds all the channels that were hidden every time. I know the guide is a minor issue, but I do tend to go through days at a time to see if I can catch a movie or show at a different time. Hopefully someone might have dealt with and come across a fix. I appreciate any thoughts and thanks in advance. 😎

47 Replies

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  • StevenCee's avatar
    StevenCee
    Roku Guru
    3 years ago

    Yep, same issue here, and it's very frustrating, as is having all my Favorites suddenly vanish!  Forcing me to have one-by-one, re-register every channel that had been in the list. Plus, the Recents list is never, ever accurate!

    • Chris68's avatar
      Chris68
      Streaming Star
      3 years ago

      Yes, I have noticed that favorites tend to drop from the list as well as channels just being auto hid or unhidden. And no, the Recents never populate in the list for me either. As I mentioned in another post I never really use favorites anyway though.

      The main issue I have with favorites is that the category doesn't lock. So when you pull up the guide again you are automatically viewing all channels. So you have to go to favorites and search from the beginning of your list instead of starting at the channel you are on. Not a big problem if you only have 10 or so channels as favorites I guess. I have 120-150 or so and many happen to be in clusters. I would love to have Roku's Channel menu structured like the Plex app. It has the same categories that Roku does and several more. However if you choose favorites, it locks your choice and a big bonus is being able to move channels in the order you choose within favorites. That change is on my Christmas wish list. 😁 

  • TammieJ's avatar
    TammieJ
    Newbie
    3 years ago

    Local antenna channels keep disappearing from live tv guide.This is on roku tv

    What to do?

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi TammieJ, 

      Thanks for reaching out here in Roku Community. 

      We'd like to know more about how we can help. Can you please specify the issue you are experiencing? When did the issue start? Can you please provide a video or picture of the issue so we can understand as well as the exact steps to reproduce the issue?

      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


      Regards,
      Nimfa

      • AndreaF's avatar
        AndreaF
        Newbie
        3 years ago

        Hi RokuNimfa-C

        So I’m having this same issue. Here I am at 3:13am watching an antenna channel and when I hit the back button for the guide to see what else is on, there are no antenna channels. This means I have to go to setting and go through the steps of searching for antenna channels again and for me, this happens often. Let me ask this: if I get a usb stick like Roku keeps suggesting, will this stop happening and possibly save settings like favorite channels? Thanks!

    • bigdeepcreek's avatar
      bigdeepcreek
      Newbie
      3 years ago

      I'm having the same issue since I purchased the TV lat week, a 40" hisense. It happens nearly every time I turn it off and back on.

  • renee1956's avatar
    renee1956
    Newbie
    3 years ago

    I really don't know where to go with this .. I wanted to contact Roku directly but can't find a way to do that ... so here is my problem or question.. For instance on the Haunt channel ...The channel schedule says something is on .. when you get to channel something totally different is on ... they need to sync their channel line up with what is on .. I have noticed this on other channels as well ... what do I do to contact Roku directly with this question  ... or maybe someone has answers here

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi renee1956, 

      Welcome to the Roku Community. 

      We'd like to know more about the issue you run into. Can you please specify the issue you are experiencing? Could you provide the channel name? Is this a Live TV? What troubleshooting steps have you already taken to try to resolve the issue?

      With detailed information, we will be able to assist you further. 


      Regards,
      Nimfa 

      • StevenCee's avatar
        StevenCee
        Roku Guru
        3 years ago

        RokuNimfa-C  You need more specific information, really?  She's just having the same issue all of us have with your dysfunctional program guide feature!  Various channels show the wrong shows, sometimes only show a couple hours worth, and sometimes we get "no information" on the guide!

        Plus, as happened to me twice in less than two days, all the channels I had to manually add, one at a time, to the "Favorites" category DISAPPEARED!!  This is completely ridiculous, & unacceptable, having features that don't work properly, and then "updating" your system, often creating even more bugs, like taking functions that worked well, and now don't... Who makes these decisions?
        And why do we have Roku employees here who's only task is to ask for more details, yet never use all the info to fix anything? It's like you're playing pretend with your users, and is frankly, disrespectful, as if you believe we're too dumb to see how phony this is....

    • Chris68's avatar
      Chris68
      Streaming Star
      3 years ago

      I believe renee1956 was looking for a way to contact Roku directly about a month ago. It was regarding Roku's "program schedule not matching what show is playing." I came across this contact info while still researching various Roku issues. I can't guarantee it will work any better then the forum here or if you could actually speak to a "live person" but here is the contact info I came across.

      To contact Roku customer service, go to https://support.roku.com/contactus if you need help, you can also call a live person on Roku customer service at 1.800.890.4919.

      I doubt the inaccuracies in the programming info can be corrected until the whole Roku guide situation issue is addressed and fixed, but Good Luck. 😽

  • heimlily's avatar
    heimlily
    Newbie
    3 years ago

    I don't think this is fixed. My issue is pretty similar to what the others experienced but the time on the live streaming channel also doesn't update from the last time I had it on. If I was previously watching 4 hours ago, when I turn it back on the tone on the TV updates to the new time, but the live streaming menu will have times and shows from 4 hours ago. I have to unplug it to get the channel menu to update. So I'm always unplugging for all these issues. It started around the time the others. I did check updates and it said it's up to date. 

  • ajgaddis72's avatar
    ajgaddis72
    Newbie
    3 years ago

    I noticed on last Thursday 2/16/2023 that I couldn't watch Fox 5 Atlanta news it was showing fox raw news. This is crazy and Tuesday 2/21/23 it was back up now today 2/23 it just keep playing the start up screen saying fox 5 news will be right back. Soooo annoying I watch the news before starting my day and to catch up later in the day. What can be done to get the news I like back up

    • Chris68's avatar
      Chris68
      Streaming Star
      3 years ago

      I have only noticed one channel where the guide info is always totally wrong and that is the AMC channel that plays movies. When I was getting guide info, most of the channels I view were usually correct. 😁

      Incidentally, I noticed while checking software updates today, there was a "Channels Update" included. I assumed it might be for the streaming channels but it did nothing for my issue with only getting a few hours of guide info for every channel before I had to reset the TV to get a few more hours on the guide. I'll keep knocking on wood.... 😉😁

      • Moat's avatar
        Moat
        Streaming Star
        3 years ago

        Yes - I too am experiencing the exact same issue as Chris; the Channel Guide is no longer (automatically) updating & populating the information columns beyond just a few hours - showing nothing on any channel strip but "No information" after the TV has been on for a few hours. In order to re-populate the guide's information, one has to exit to Home, select "Live TV" and "OK", which as mentioned only adds information going forward again for just a few hours (where previously the information carried forward for many hours/days/infinitely, which was far, far better).

        This seems to be a bug that was introduced with the update that reverted the channel icons back to the original, far superior icons without the disruptive backgrounds (a great fix BTW, thank you!).

        Who knows if this "No information" change is somehow intentional or a true "bug", but it's a bad, bad change regardless!

        In addition to this bug, scrolling the channel guide vertically often "stutters" or is very jerky - another "bug" that, too, seemed to arrive around the same time as the icon fix update. My suspicion is that this bug is related to the OS somehow struggling to populate the channel guide in the background OR it may have to do with it trying to figure out where to place the "Promoted" BS in amongst the guide UI elements.

        One step forward... two steps back... 😣

        I have checked for software updates and cleared the cache (press home 5 times, etc...) to no avail.

        TLC 43S432 - ID; C133X - S/N; X00000AWK2AX - Software Version; 11.5.0 • build 4312-93

         

  • StevenCee's avatar
    StevenCee
    Roku Guru
    3 years ago

    Why, why, why is it really so impossible for the programs and movies listed in the on-screen guide to be accurately shown?? I know Roku will say that's all on the providers, and while that may be true, you would think Roku would inform those channels who's program information is too often wrong, they need to get their act together!  It's not rocket science for a company to post an accurate schedule of the shows they are providing. This is incredibly frustrating, and completely unprofessional & unacceptable. Is no one accountable? 

    If one of my band members is playing out of tune, would I be correct in doing nothing about it, because, hey, it's on him, I just hired him?  But if it's my band with my name out there, the fact that it's not me being out of tune, doesn't relieve me of all responsibility, for my band sounding like **bleep**!
    And so Roku just because your contracted providers submit their schedules, if they're always wrong, tell them to get it together, or don't keep carrying them!

  • FLH1's avatar
    FLH1
    Channel Surfer
    3 years ago

    So about a month ago the ROKU LIVE TV GUIDE started having amnesia after about 1-2 hours of watching LIVE TV as it consistently goes blank showing "no information" (see below) and I can assure you it's not a WiFi issue as it has no problems remembering the guide info if I back out of the Live TV app simply go back into it??? ...never had this problem with the guide in the past years been using ROKU's LIVE TV??

    This condition is apparent on all roku devices even after restarted and restarting router. I believe it to be a BUG in the latest firmware upgrade... please help as it is very annoying to all users!

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi FLH1,

      Thanks for your first post in the Roku Community!

      We appreciate you for letting us know about the issue with the Roku channel guide displaying a "No Information" error. 

      We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • steps to reproduce the issue you are seeing

      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to your responses and gathering your details.


      Best regards,
      Mary

    • FLH1's avatar
      FLH1
      Channel Surfer
      3 years ago

      as mentioned, this happens on any and all 10 roku devices on our account as well as the 7 roku devices our friends also have at their location AND has been well documented by many roku users on the web experiencing the same issue!

      just google "roku NO INFORMATION guide"

      as requested... 

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi FLH1,

      Thanks for keeping in touch and providing the information needed.

      We're sorry to hear that you're having this issue with the Roku Channel guide. Please be advised that we are currently aware of the issue and our appropriate team is working diligently to resolve the issue.

      Rest assured that I have sent all your information and concerns to our Roku team. We'll get back to you once an update is available I'll be sure to let the Community know.

      We are sorry for the inconvenience and we ask that you bear with us as we manage this issue.


      Best regards,
      Mary

      • rlperry1's avatar
        rlperry1
        Reel Rookie
        3 years ago

        I've had the same problem but my solution has been to enter setup, check network connections. Once it shows an internet connection I have to flip back to either OTA or stream and then the guide shows updated.

        Seems a lot of people have submitted this issue and all I see so far is a "we've submitted your issue.." response.  That seems to be the standard response here, and I don't see many actual solutions.

  • Benedlr's avatar
    Benedlr
    Roku Guru
    3 years ago

    Lately I have to check my wi fi connection several times a day. I get no info. on Favorites OTA or streaming. The connection is excellent and streaming works but the guide is spotty. Favorites can show up above or below Recents. I imagine it will all change with the 12.0 rollout and there will be new issues to deal with.