Hi renee1956,
Welcome to the Roku Community.
We'd like to know more about the issue you run into. Can you please specify the issue you are experiencing? Could you provide the channel name? Is this a Live TV? What troubleshooting steps have you already taken to try to resolve the issue?
With detailed information, we will be able to assist you further.
Regards,
Nimfa
RokuNimfa-C You need more specific information, really? She's just having the same issue all of us have with your dysfunctional program guide feature! Various channels show the wrong shows, sometimes only show a couple hours worth, and sometimes we get "no information" on the guide!
Plus, as happened to me twice in less than two days, all the channels I had to manually add, one at a time, to the "Favorites" category DISAPPEARED!! This is completely ridiculous, & unacceptable, having features that don't work properly, and then "updating" your system, often creating even more bugs, like taking functions that worked well, and now don't... Who makes these decisions?
And why do we have Roku employees here who's only task is to ask for more details, yet never use all the info to fix anything? It's like you're playing pretend with your users, and is frankly, disrespectful, as if you believe we're too dumb to see how phony this is....
Hello All,
I'm back just to see what tips and progress may have been made here...sadly, not much it seems. A physical fix certainly hasn't appeared on my Roku TVs as of yet. All I see are other issues being added to the Roku Guide, although they are definitely not new. I've experienced all of the issues brought up here and a few that have not been mentioned. Has anyone noticed the multiple instances of many of the same channels in the same category? That's a newer one for me, but still related to the Roku Guide issues.
I'm a bit disheartened by all the "cookie cutter responses" about needing more information about the same problem everyone is having, especially within the Same Post. And then... "We appreciate your effort in providing the details requested. I have passed along this information to our Support team to investigate the issue further." Really? Many have already given you the information needed in pretty good detail as well. You could at least change the wording so it doesn't look like a "copy and paste job" or "bot" replying. As one fellow Roku user said it seems a bit disrespectful, we are being patient but we are still reading these posts.
Although the Roku TVs have several bugs here and there, I still think it's a very good product. The random freezing or restarts without an update can be annoying. The random loss of the "Favorites" category is really annoying, it takes a bit of time to create that one. I'm still basically a fan of the TVs and products that I have though. I currently have 8 Roku TV related items at the moment. Myself and many others would just like a few fixes to make the product more better and more dependable.
I'll be right back with some suggestions you good people at Roku should consider... I need a beer. LOL 😂😂
Okay... Here's my fix for ROKU!!!!!
Hire me as a consultant 😁 Or many of the other ROKU consumers who are having issues. This is just one post in the ROKU forum who never seem to get results. I read through many of the various issues in the ROKU forum and all I see is "explain your issue in detail" and "Post pictures showing your issue." And Then...."Your Issue has been forwarded to to the proper channels." That's really getting old. 😓
WTH? I have 25 years plus of computer building and software issues,,,ROKU is basically a computer with a proprietary software. Except I can't add Memory to it...😭 Memory (RAM) is the main issue on many of the new issues showing up on several of forum posts.
All the new changes look pretty, but ROKU can't keep up. In the Main menu, I don't need "Die Hart" or any other promoted show. I don't need my special ROKU offers. I really don't need pretty pictures in my search...I got better and more choices when it was text based. That's all bogging ROKU down. 😣
Anyway... Updating "Forcing The ROKU Guide" is still working, but it seems to be getting a bit more laggy at times. And when the ROKU TV restarts out of the blue....Everything Is gone. 😡
Well it's been about 4 months since the various issues started to arise pertaining to the Roku live TV guide, particularly the issue of just seeing "No Information" at all. I haven't noticed any fix or changes yet unless you count the whole Roku TV locking up and needing to be restarted while trying to watch live TV. 😢
I think this whole issue could be fixed with a simple "Update Rollback" to what was working with No Issues before the addition of all the superfluous categories and extras. Better yet, create a Depository of all the previous and new software updates to where the customer could choose to rollback a troublesome update or choose not to and wait for a fix if they want. Although a suppository may be helpful to help ease our woes at this point... 😅😂😂 Sorry, I couldn't resist. 😁 Seriously though, most hardware providers do keep a Depository of their software just for the various issues and problems their customers may run into with an update. I've had to use this route myself before... It's a thought. 😉
Forcing the Roku Guide to load channel info is still working for me, but it is getting old, particularly when the TV locks up and I lose all that channel info and have to start over. I really miss when Roku TV was working almost flawlessly.
Anyway, Good Luck & Excelsior All 😎
