Forum Discussion

Streaming Star

3 years ago

Roku TV Guide not updating Streaming Channel Info

I think this issue started with the last software update. The Roku TV guide used to give about a weeks worth of info for all of the various streaming channels. Now my Roku 55 inch TV might give 2-4 h...

Channel Surfer

3 years ago

So about a month ago the ROKU LIVE TV GUIDE started having amnesia after about 1-2 hours of watching LIVE TV as it consistently goes blank showing "no information" (see below) and I can assure you it's not a WiFi issue as it has no problems remembering the guide info if I back out of the Live TV app simply go back into it??? ...never had this problem with the guide in the past years been using ROKU's LIVE TV??

This condition is apparent on all roku devices even after restarted and restarting router. I believe it to be a BUG in the latest firmware upgrade... please help as it is very annoying to all users!

RokuMary-F
Community Moderator
3 years ago
Hi FLH1,

Thanks for your first post in the Roku Community!

We appreciate you for letting us know about the issue with the Roku channel guide displaying a "No Information" error.

We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to your responses and gathering your details.

Best regards,
Mary
FLH1
Channel Surfer
3 years ago
as mentioned, this happens on any and all 10 roku devices on our account as well as the 7 roku devices our friends also have at their location AND has been well documented by many roku users on the web experiencing the same issue!
just google "roku NO INFORMATION guide"
as requested...
RokuMary-F
Community Moderator
3 years ago
Hi FLH1,

Thanks for keeping in touch and providing the information needed.

We're sorry to hear that you're having this issue with the Roku Channel guide. Please be advised that we are currently aware of the issue and our appropriate team is working diligently to resolve the issue.

Rest assured that I have sent all your information and concerns to our Roku team. We'll get back to you once an update is available I'll be sure to let the Community know.

We are sorry for the inconvenience and we ask that you bear with us as we manage this issue.

Best regards,
Mary
- rlperry1
  Reel Rookie
  3 years ago
  I've had the same problem but my solution has been to enter setup, check network connections. Once it shows an internet connection I have to flip back to either OTA or stream and then the guide shows updated.
  Seems a lot of people have submitted this issue and all I see so far is a "we've submitted your issue.." response. That seems to be the standard response here, and I don't see many actual solutions.
- StevenCee
  Roku Guru
  3 years ago
  RokuMary-F On March 28th, (6 weeks ago), you wrote:
  
  "We're sorry to hear that you're having this issue with the Roku Channel guide. Please be advised that we are currently aware of the issue and our appropriate team is working diligently to resolve the issue.
  Rest assured that I have sent all your information and concerns to our Roku team. We'll get back to you once an update is available I'll be sure to let the Community know.
  We are sorry for the inconvenience and we ask that you bear with us as we manage this issue."
  
  Has the "diligently working team" come up with that update yet?