Forum Discussion

Chris68's avatar
Chris68
Streaming Star
3 years ago

Roku TV Guide not updating Streaming Channel Info

I think this issue started with the last software update. The Roku TV guide used to give about a weeks worth of info for all of the various streaming channels. Now my Roku 55 inch TV might give 2-4 h...
FLH1's avatar
FLH1
Channel Surfer
3 years ago

So about a month ago the ROKU LIVE TV GUIDE started having amnesia after about 1-2 hours of watching LIVE TV as it consistently goes blank showing "no information" (see below) and I can assure you it's not a WiFi issue as it has no problems remembering the guide info if I back out of the Live TV app simply go back into it??? ...never had this problem with the guide in the past years been using ROKU's LIVE TV??

This condition is apparent on all roku devices even after restarted and restarting router. I believe it to be a BUG in the latest firmware upgrade... please help as it is very annoying to all users!

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi FLH1,

Thanks for your first post in the Roku Community!

We appreciate you for letting us know about the issue with the Roku channel guide displaying a "No Information" error. 

We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to your responses and gathering your details.


Best regards,
Mary