I have only noticed one channel where the guide info is always totally wrong and that is the AMC channel that plays movies. When I was getting guide info, most of the channels I view were usually correct. 😁
Incidentally, I noticed while checking software updates today, there was a "Channels Update" included. I assumed it might be for the streaming channels but it did nothing for my issue with only getting a few hours of guide info for every channel before I had to reset the TV to get a few more hours on the guide. I'll keep knocking on wood.... 😉😁
Yes - I too am experiencing the exact same issue as Chris; the Channel Guide is no longer (automatically) updating & populating the information columns beyond just a few hours - showing nothing on any channel strip but "No information" after the TV has been on for a few hours. In order to re-populate the guide's information, one has to exit to Home, select "Live TV" and "OK", which as mentioned only adds information going forward again for just a few hours (where previously the information carried forward for many hours/days/infinitely, which was far, far better).
This seems to be a bug that was introduced with the update that reverted the channel icons back to the original, far superior icons without the disruptive backgrounds (a great fix BTW, thank you!).
Who knows if this "No information" change is somehow intentional or a true "bug", but it's a bad, bad change regardless!
In addition to this bug, scrolling the channel guide vertically often "stutters" or is very jerky - another "bug" that, too, seemed to arrive around the same time as the icon fix update. My suspicion is that this bug is related to the OS somehow struggling to populate the channel guide in the background OR it may have to do with it trying to figure out where to place the "Promoted" BS in amongst the guide UI elements.
One step forward... two steps back... 😣
I have checked for software updates and cleared the cache (press home 5 times, etc...) to no avail.
TLC 43S432 - ID; C133X - S/N; X00000AWK2AX - Software Version; 11.5.0 • build 4312-93
Moat has a few points I didn't even touch on..... My favorite was "One step forward... two steps back." My favorite band was Def Leppard, but we don't need to think of that here. 😮 Great Song though. 😁
Basically meaning, if it ain't broke, just leave well enough alone. I've noticed the stuttering while scrolling the guide as well and I'll add choosing a guide choice sometimes locking up to a black screen where I have to exit and come back and try again. It seems to me that Roku is pushing memory resources to the max with unnecessary changes. "Promoted" BS as well as the extra Categories and "on Demand" BS that will lock up a Roku TV. Go back to letting your customers create their own categories. I personally Never had an issue, but maybe others did. IDK 🤐
I purchased a Roku TV because I was impressed with the user interface. I have had Roku TV's for 5 years just because of that. It's nice that Roku developed the USB and Box versions to make use of older TVs but they do have their differences. I'm noticing so much more lag and hiccups with the Roku TVs now. Simpler was better, Just a personal observation.....😁
Well, Pour Some Sugar On Me. 😄
Chris & Steven are both correct; the Channel Guide is still failing to populate with program information after "X" number of hours, and the stuttering during vertical scrolling remains as well.
Interesting theory of Chris' re; the possible pushing of memory resources with all of these changes/"updates" (to a system that didn't need it). I would not be at all surprised if that was indeed the case, given the limited RAM and ARM/SoC processing power these TV's are likely running on to begin with. They are certainly acting as if that could be the cause.
Software bloat/"feature creep", making (forcing) obsolete a 1 yr-old television...?
Ointment; meet a box of flies...
Now the "Hysteria" starts... 😋
Okay, after lots of playing and experimenting I've come up with a temporary solution I think. By No means do I think the guide issue is fixed or closed though. I would like to see the Roku Guide load channel info as it did before.
I call this the FDG solution "Force the **bleep** Guide. 🙀 I'll explain this in the exact way that I have been performing it. You may be able to start loading from any channel and it might work the same. IDK... I do know the channel I chose as well as the channels clustered around it seem to load info at a better rate.
1) I turned to the Rakuten Vicky channel, I think it's 380 or 382.
2) I open the guide to "All Channels" and scroll forward until I am at "No Information" showing on that channel. I keep scrolling until all the channels below Rakuten Vicky you can see on the page also show "No Information" as well.
3) Once the entire page is showing "No Information" start scrolling through all the channel categories using the rewind button "<<" By the time I got to the 4th or 5th page my channels began to load. You will have to scroll through all the categories because they are loading randomly. Once you are back into "All Channels" Continue scrolling until you get to the end or the first channel as the case may be since you're going backward. You basically end up scrolling through "All Channels" 1 and 1/2 times I guess. I did this because I noticed a few channels at the top of the list were not loaded yet.
4) Close your guide and then reopen it.... You should see a bit more of your guide info for all channels showing. 😁
You can actually scroll a full day or so and get the same results with this method with more info showing for a longer time. The only fluke I've noticed doing that is that about an hour gets missed somewhere down the line. Today is March 8th, I was able to load the Roku Guide up to March 12. I just performed this technique at 24 hour increments.
2 warnings.....
1) Once you exit Roku Live Steam or turn your TV off, the extra guide info will be gone when you come back.
2) If you try to load too many days at once doing this technique, the guide will probably lock up. You can exit out of the guide to the channel you are on, but when bringing the guide back up will, it will still be locked. You have to exit Roku Live TV and Restart it. I imagine it's just trying to populate too much info at once. I was able to load up to 4 or 5 days. I had the guide lock up when I was loading 6 or 7 days at a time. Basically trying to load info up to March 14.
If you're going to turn your TV off anyway, 1 or 2 days is probably all you need until we get a real fix. Anyway, Good Luck. I hope this works for others. 😁
Hi Community users,
Thanks for the posts regarding the Roku TV Guide not updating.
We appreciate you patience while we investigated the issue. We believe this issue should now be resolved. At this time, we would recommend checking to see if you are still experiencing an issue with the Roku TV Guide and keeping us posted if you are still seeing the issue occur.
We look forward to hearing your responses.
Thanks,
Danny
RokuDanny-R No, the issue is still happening, all of them...
StevenCee is correct, Nothing has been fixed. 😞
Still the same for me. A few hours of programming info, then No Information.
