Forum Discussion

willylee's avatar
willylee
Reel Rookie
2 years ago

Roku Streambar stuck in a recovery mode

My Roku Streambar is stuck in Recovery Mode.

It has been working well for two years, same connections, same wifi. I noticed the front LED was glowing orange, so I turned on the TV to find that it was in Recovery Mode.

Selected English, WiFi connection, added password. It downloads an update and restarts. Then you see a "don't unplug while we update." Then it goes back to the Recovery Mode page.

I unplugged it overnight, but it still does that on restart. I held down reset for 30s, still on recovery mode. I tried in French. I switched to a different wireless network. All no good.

On the Recovery page, I have the version 9.3.0 * 1060 and Roku 9102R.

Any better ideas?

TV & Player Setup
tv & player support

207 Replies

  • Kaisardonic's avatar
    Kaisardonic
    Newbie
    9 months ago
    1. My Roku sound randomly stops working and unplugged and reset countless times, but still nothing. I know is that it’s stuck in recovery mode (orange light) and l don’t know how to access control for the recovery mode with my Roku sound bar remote being paired to my Roku TV and not my sound and the Device ID is B112DD378983 and serial number YL00DT378983
    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      9 months ago

      Hi Kaisardonic,

      Thanks for your first post in the Roku Community!

      I understand that your Roku Streambar is currently displaying the Recovery mode screen and seems to be unresponsive. We appreciate the troubleshooting steps you have taken to resolve the issue. In order to conduct a thorough investigation, we kindly request details on whether your device received a software update prior to this issue occurring. This information will greatly assist us in identifying the root cause of the problem.

      Please keep us posted.

      Regards,
      Riamie

  • Func's avatar
    Func
    Channel Surfer
    26 days ago

    Update 

    Still in recovery mode after a month of not having access to the streambar 

    Have reset streambar numerous times. reset router, unplugged streambar from power and waited hours to replug, etc , contacted help on the chat several times

    Do not think I will be purchasing any ROKU items ever again and yet they get high reviews for their products. If this continues they will not get such good reviews anymore

    Version 9.3.0*1062  

    SN YL001N982437

    DI 001001982437

    Roku 91XX

     

    • CTOCSE8's avatar
      CTOCSE8
      Streaming Star
      25 days ago

      Func,

      Roku lifecycle support has been the absolute worst model of how NOT TO DO IT I have seen. You've provided the necessary information to eventually get to you in the queue.  Don't buy into their "It's your network" script.  Everything else on your network works just fine BUT THE ROKU device.  Hang in there, it will take a month to get to you.  Hope you didn't want to watch anything live.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi willylee,

    Welcome to the Roku Community!

    Thanks for getting in touch about the issue with your Roku Streambar. We appreciate your efforts in trying to fix it. We'd like to help you out. When you do a factory reset, do you see the status light blinking? Also, we'd need the serial number of this device to further look into it.

    Keep us posted!

    Thanks,
    Rey

    • willylee's avatar
      willylee
      Reel Rookie
      2 years ago

      I haven't been able to get holding the reset button to do much more than go back to either the recovery console mode or to the picture of the outlet telling me not to unplug while updating.

      Serial number yl009n545406

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Thanks for the update willylee,

        We'll forward this to the appropriate Roku team for additional investigation. Once we have an update, we'll keep this thread posted. 

        Thanks,
        Rey

      • Mexibilly75's avatar
        Mexibilly75
        Newbie
        11 months ago

        Having same issue. Started this afternoon.

        Model 9102x

        Serial 2A1288554664

  • jenwithonen's avatar
    jenwithonen
    Reel Rookie
    2 years ago

    Same issue. I suspect Roku bricked our devices with a bad update. I’ve been trying to go through recovery mode for several days now. Nothing works.

  • dragonfire88's avatar
    dragonfire88
    Reel Rookie
    2 years ago

    I'm having the same problem with my Roku Streambar.  I held the reset button for 10 seconds after plugging in the power back in.   The light turned green, and after connecting to my wifi, I clicked "Update" which goes through the update.  It eventually gets back to the same Recover Mode screen again where I have to repeat the whole process.

    My Roku Streambar is plugged through the AC adapter.   I bought it only a little over a year ago and it has been working fine until recently.

    Can you please help me?   What else can I do?  It's stuck in an infinite loop on the Recovery Mode. 

    Thanks,

  • RoseRed's avatar
    RoseRed
    Reel Rookie
    2 years ago

    Same Problem, joined community just to comment. Roku Streambar light went orange maybe 3 weeks ago. I was away only eventually noticed because sound now went to TV speakers.

    I do not have a remote paired to the Streambar, as I foolishly reset its remote to pair with Roku TV as part of changing its batteries, as early troubleshooting.

    Version 9.3.0*1050  (yes really 1050, I see others have 1060)

    YL008W427404

    2A10C8427404

    Roku 9102R

     

    • Power Source:  plugged directly into a wall outlet
    • TV Brand: Roku Element, connected on HDMI1(ARC)
    • Troubleshooting Attempts: 
    • Power cycling Steambar and Wifi, checking HDMI connections.
    • Home-Settings-TV inputs-Soundbar-Remove-Confirm - this is how I first saw the Purple Recovery mode screen.
    • After 'Remove'-'Confirm', I added soundbar back as TV input, and realized I could see a Soundbar icon on my Home Screen 'Apps and Inputs'. Selecting gives purple recovery mode screen, with box to select language. No remote, so cannot select anything.
    • Factory Reset: Held the reset button for 30 seconds. Goes to 'No signal, is it on?' then 'Please keep your device plugged in..etc' then back to Purple Recovery Mode.
    • CTOCSE8's avatar
      CTOCSE8
      Streaming Star
      2 years ago

      RoseRed

      You can get your remote paired back to your brick.  It will still be a brick even after you pair it back up.

      Internet of Things will be the next toxic superfund site co-located with end of life/junkyard EV's and web connected bidets.

    • skullseeker's avatar
      skullseeker
      Reel Rookie
      2 years ago

      I'm having the same problems as those above (endless loop) and none of the solutions offered have worked.  I fear i'm dealing with a bricked device.

      version: 9.3.0 * 1060

      serial number: YL00EC435691

      device id: 2A119E435691

      roku: 9102R

      • skullseeker's avatar
        skullseeker
        Reel Rookie
        2 years ago

        update - after 10-12 times stuck in the loop, gave it another shot today and after 3 attempts the update worked - super clunky process but glad the devie is back to life

  • RoseRed's avatar
    RoseRed
    Reel Rookie
    2 years ago

    Hello Chel at Roku,

    I believe I still have the problem. I have no remote paired to Streambar, so all I can do from the Recovery Screen is hold Factory Reset button. This is still just cycling through the 'do not unplug while we update..' 10 seconds later goes back to the Recovery Screen.

    Regarding your instructions for people who still have the problem.

    You are telling us "If you have a Roku TV, select Factory reset everything."

    Can you confirm this is the correct solution **for someone without a Streambar remote?** Is re-setting my Roku TV going to pass along my WiFi settings to Streambar, or will it be a waste of time.

    Right now I have a functioning Roku TV, and Two remotes paired to it, Zero remotes paired to my Streambar. I don't want to lose TV as well!

  • jmanmulk's avatar
    jmanmulk
    Newbie
    11 months ago

    Please help am having this same issue as everyone else on here. Here is my recovery menu info 

     

    Verison: 9.3.0*1050

    Serial Number: YL00FF962104

    Device ID: 2A10AF962104

    Roku: 9102R

    Please help love my Roku Streambar, dont want to throw out a perfectly good device due to this software error.

     

    Thanks!

    • Fwrem84's avatar
      Fwrem84
      Reel Rookie
      11 months ago

      Here is my purple screen recovery info:

      Version: 9.3.0 * 1050

      Serial number: YL008N882124

      Device ID: 2A1158882124

      Roku: 9102R

      Roku support, Please reach out to me individually when the fix is targeted to above for the recovery mode to work for my specific device.  Thank you.

    • CTOCSE8's avatar
      CTOCSE8
      Streaming Star
      11 months ago

      Don't throw that IoT brick out yet!  Your brick will eventually get fixed one at a time like Crowdstrike/Microsoft payloads.    You've provided the info and as long as you registered your device, they'll have way to reach out to you and have you go through the motions.  Takes week or more.'

      You may miss men beating up women in Paris or stranded astronauts testing Boeing Starliner..

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      11 months ago

      Welcome, jmanmulk and Emillz.

      Thanks for sharing it here in the Roku Community!

      We appreciate you for providing additional details about the issue you're currently running into. Rest assured that this has already been forwarded to the relevant Roku team for a thorough review and investigation. Thanks for bearing with us in the meantime.

      We'll keep you posted once a resolution has been provided,

      All the best,
      Emman

  • hkhbooth's avatar
    hkhbooth
    Newbie
    11 months ago

    I also have a Streambar stuck in recovery loop.  I have done the factory reset, on the bar and my Sharp Roku TV, I have unplugged everything, removed everything from all inputs, deleted all input information, changed the HDMI cable, reset internet connections, done everything I can possibly think of. When holding the reset button in, the light turns off, then red, then white, then green, but the device itself doesn't seem to do anything. Resetting while on the Recovery Mode screen shows it finding the device, then it tells me to keep the power on until updating is finished as this might take a bit, then immediately just goes back to the recovery mode screen. The recovery mode screen does not even allow me to do anything, I can't even scroll up or down to select a different language.  My recovery mode info is as follows:

    Version 9.3.0 * 1060

    Serial Number YL00HL128062

    Device ID 2A118H128062

    Roku 9102R 

    Thanks for any help you can give, Roku! 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      11 months ago

      Welcome, hkhbooth.

      Thanks for sharing it here in the Roku Community!

      We appreciate you going the extra mile to resolve the issue. Our team is currently taking a closer look into it and aims to resolve it as soon as possible. Rest assured that we've already forwarded all your device information to include it in the ongoing investigation.

      Thanks for bearing with us and for your understanding of this matter.

      Let us know if you need more help.

      Sincerely,
      Emman

      • Emillz's avatar
        Emillz
        Reel Rookie
        11 months ago

        Just wanted to update some people here who may be wondering what the resolution from Roku was for me.

        Just got a call from Roku and they  are shipping me a new Streambar and having me send back the bricked one. 

        Not sure this will be the resolution for everyone but wanted to share my situation. 

  • Smille35's avatar
    Smille35
    Newbie
    11 months ago

    Streambar is stuck in recovery loop like many others on here. more than two dozen attempts to push through the recovery process have yielded nothing but the purple screen of death. My recovery info is as follows:

     

    Version 9.3.0*1058

    Serial Number YL008V643630

    Device ID 3K61C8643630

    Roku 9101R2

    Looking forward to seeing how we're going to fix this. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      11 months ago

      Welcome, Smille35.

      Thanks for posting here in the Roku Community!

      We appreciate you for providing extra details and for bringing this to our attention. We have already forwarded this to the relevant team to include your device in the ongoing investigation of this problem. Rest assured that our team is working hard to resolve this issue and get you back to streaming.

      Thank you for your understanding and cooperation.

      Sincerely,
      Emman