[13.0] Airplay and screen mirror not working
Model: 4800X
Serial: X01000UWN4MD
Device ID: S02A20DWN4MD
Version: 13.0.0 build 24056-C2
ID: MD-232-854
Forum Discussion
29 Replies
Roku version 13.0.0. broke RCA Roku TV's Airplay.
Was using Airplay many times every day from Apple iPhone. Starting today does not work.
Problem Symptoms:
1. On iPhone, on same local home Wifi SSID and TCP/IP subnet as TV, when either selecting "screen mirroring" or when selecting "share" icon while viewing a video, see "24in RCA Roku TV" listed. When select this "24in RCA Roku TV", see standard Apple spinning wheel icon for ~30 seconds, then get modal dialog 'AirPlay//Unable to connect to "24in RCA Roku TV" // <OK> '. Meanwhile, if the RCA Roku TV is on, nothing changes--ie if it is in Roku device home screen it incorrectly stays there, and if it is on any Roku channel it incorrectly stays there--no indication whatsoever on TV that AirPlay is being requested on iPhone. (If RCA Roku TV is off when iPhone screen mirroring or video sharing is requested, the TV incorrectly stays off.)
2. I use iPhone screen mirroring and video sharing icon to this RCA Roku TV successfully many times per day, every day. This failed to work with above symptoms starting today. The iPhone has seen no update. The TV automagically updated yesterday, as described below at (6).
3. On RCA Roku TV, from the Roku home screen, I navigate to Settings > Apple AirPlay and HomeKit. The RCA Roku TV settings screen disappears and the only thing on the TV screen is "AirPlay" in large letters. This continues for ~44 seconds , then returns back to the same settings menu that was just previously displayed. This means I am incorrectly not given an opportunity to review or toggle AirPlay setting to On or Off. There is no error message for this failure. For this incident, Roku Model 8525X-Roku TV, Software version: 13.0.0 build 24062-AX, GC version 11.6.21, timestamp 2024-06-08T17:47:40Z, ID: 59-230-027. Symptoms exactly the same after I performed "Settings > Power > System restart", Roku timestamp 2024-06-08T20:03:19Z ID: 59-230-163.
4. Using same iPhone and same RCA Roku TV, the Apple iPhone Roku app correctly works controlling this TV. And using a Windows PC on same WiFi SSID and TCP/IP subnet, Chrome sharing video to same TV, correctly results in video playing in RCA Roku TV's Youtube player. Only observed failure is AirPlay, as described above.
5. From Settings > System > About:
RCA Model: RTR2460-US
Hardware ID: 8525X
Software version: 13.0.0 build 24062-AX
Device ID: ML708043596. From Settings > System > Software update
Last checked: 6/7/24 8:56pm
Last updated: 6/7/24 8:55pm
Software version: 13.0.0
Build: 240627. Did Settings > System > Software update > Check now
Last checked: 6/8/24 4:24pm
Last updated: 6/7/24 8:55pm
Software version: 13.0.0
Build: 24062
I would appreciate a solution to this problem, since I rely heavily on ApplePlay.The same thing is happening to my TV. After the update, it broke AirPlay and even after a factory reset, it’s not working
Sharp model LC-50LBU591C
Hardware ID 7202XSoftware Version 13.0.0 build 24062-38
This is happening to me too! On a TCL Roku TV. I’m used to it bugging a bit before working but this is entirely unusable. I use Airplay everyday and it has only started failing this weekend. AirPlay refuses to work and we’ve troubleshooted everything otherwise. Would love a solution to this frustrating and irritating problem!!!!
Exactly the same problem with a 42” AND 50” TCL Roku TV.
SOMETIMES it works when I reboot the TV. But even then, it’s a crapshoot. I’m using the latest version of iOS and Airplay WORKS on my Apple devices (HomePod, etc.) this is a Roku problem.
Airplay and screen mirror stop working. Tried system reset and connection reset and still not working….
Welcome DuCkz,
Thanks for posting here in the Roku Community!
We have acknowledged that you are encountering difficulties with using the Airplay and Screen Mirroring feature on your Roku device. We appreciate your efforts in attempting to address this issue.
If you're having an issue using an Airplay you can try the following troubleshooting steps to resolve the issue:
- Try a manual Software Update. Check if your Roku Device/TV is still compatible with the feature. To perform a Software Update on your Roku Device/TV, go to Settings > System > Software Update > Check Now.
- Check if your phone and Roku device/TV are on the same wireless network.
- You can also try Rebooting your Phone to see if it will resolve the issue.
If none of the troubleshooting steps work, please keep us posted so we can investigate the issue further. For more detailed information about Airplay and Screen Mirroring, visit this support article: How to use AirPlay and HomeKit with your Roku streaming device.
Let us know if you have other concerns.
All the best,
EmmanI tried all the steps and no luck. It was working fine before but it been over a week now with this problem.
I’ve done all the troubleshooting of restarting, resetting network setting, turning off and turning on the router and the modem. I usually AirPlay to my tv daily. Not working after update. Please allow to downgrade the version since this one is bugged.
TCL model:50S425-CA
serial number: X00000W4E97U (S036D034E97U)
Software 13.0.0 build 24062-93
Issue ID 7U-230-166
Samsung smart tv and iPad. when hitting air play on the iPad the tv shows air play, however the Roku main screen then appears and not iPad content. This is new in the past few weeks. Restarting does not work?
Hi RichBa,
Welcome to the Roku Community!
We understand you're having trouble with your Roku device's Airplay and Screen features. We are currently aware of this, and our engineering team has been investigating this issue closely.
In the meantime, please help us by providing the required details posted by @RokuTakashi above so we can send additional information to the appropriate Roku team for investigation.
We look forward to your response and receiving your device details.
All the best,
Chel
Same here.
Device: TCL 65S455-CA
Software Version: 13.0.0 build 24062-CG
Issue ID MV-250-135
AirPlay app broke after the above update. I say AirPlay app 'broke' because when I navigate to Settings > Apple AirPlay and HomeKit, the AirPlay logo/text on black screen comes up and hangs there for a few seconds, then it goes back to the main settings menu. In the past, you would see the logo/text for a second, and then it would show you the AirPlay settings, like whether if it needs a code to connect, or what to set the name to etc. None of those are shown, the AirPlay app probably crashes in the background, and the TV goes back to the main settings menu.
I did reboot the TV, but I'm not willing to reset to factory settings, since other commenters said they did, and it didn't fix the issue.
Hi folks,
I found the temporary solution for the airplay crash problem. When ever it happens restart your device as follows:
Setting->System->Power->System Restart.
and wait to connect to network again and after that it will work for a while.
If happened again, do the same way again.
This is worked for me.
Hope it will help some how.
I need help, phone can’t find tv to screen mirror
Device model: 6series-58
Serial number: X01900v4MS06
Device ID: S08C63C4MS06
Software version: 13.0.0 build 24062-CH
Mobile phone: Iphone 14
Current iOS on Iphone: 17.5.1
Hi Lauren995,
Welcome to the Roku Community!
Thanks for sharing the information about your device. Please be aware that we have passed along your concerns and details to the appropriate Roku team for further investigation.
Once more information is available, we'll update this thread. Your patience and understanding in the meantime are much appreciated.
All the best,
Chel07/23 Edit: Added more information to the hardware specifications.
Hardware Specifications
- Roku Device Model: Hisense 43R6+ (C256X)
- Roku Serial Number: X00100N2RJ06
- Roku Device ID: S06NG0A2RJ06
- Roku Software Version: 13.0.0 (build 24062-94)
- Problem "Channel": Not applicable (AirPlay and HomeKit isn't a channel)
- Tracker ID: Inaccessible (See above.)
- Apple Device: Apple iPad (7th Generation)
- Apple Device Software: 17.5.1 (21F90)
—
Hi. Guess what?
AirPlay / Screen Sharing has stopped working consistently for me, as well.
I have absolutely no idea why, but about two weeks ago, my AirPlay functionality stopped working correctly. Here's how it goes:
- Turn on the TV either from a cold boot or Fast TV Start.
- Select either Screen Mirroring or AirPlay on my iPad.
Alternately, on the TV, go to Settings > Apple AirPlay and Homekit, and hit OK. - At this point, it's a coin toss for one of the following to happen:
- TV displays AirPlay screen, then proceeds to stream / mirror from my iPad.
- TV displays AirPlay screen for a moment, then goes back to the menu.
Now, here's the thing. If I do a system restart on my TV, then it works alright. For a while. Guaranteed, it won't be long before the thing decides to be coy with me, again, and makes me restart it. I specifically disabled Fast TV Start in the hopes it would just "cold boot" every time I turned it on. Clearly, that is not the case, otherwise this wouldn't be happening.
You know, I had an issue with the background wallpaper being overwritten by some blank blob shape, last month. It seems like when that got fixed three weeks ago, this started happening. All without a single firmware update or anything. All I have to say, at this point, is "what the heck is going on?"
