Forum Discussion

Av8er's avatar
Av8er
Reel Rookie
2 years ago

[13.0] Airplay and screen mirror not working

Model: 4800X Serial: X01000UWN4MD Device ID: S02A20DWN4MD Version: 13.0.0 build 24056-C2 ID: MD-232-854  
AirPlay
OS Update
Lauren995's avatar
Lauren995
Newbie
2 years ago

I need help, phone can’t find tv to screen mirror

Device model: 6series-58

Serial number: X01900v4MS06

Device ID: S08C63C4MS06

Software version: 13.0.0 build 24062-CH

Mobile phone: Iphone 14

Current iOS on Iphone: 17.5.1

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Lauren995,

Welcome to the Roku Community!

Thanks for sharing the information about your device. Please be aware that we have passed along your concerns and details to the appropriate Roku team for further investigation.

Once more information is available, we'll update this thread. Your patience and understanding in the meantime are much appreciated.

All the best,
Chel

  • JoLiKMC's avatar
    JoLiKMC
    Binge Watcher
    2 years ago

    07/23 Edit: Added more information to the hardware specifications.

    Hardware Specifications

    • Roku Device Model: Hisense 43R6+ (C256X)
    • Roku Serial Number: X00100N2RJ06
    • Roku Device ID: S06NG0A2RJ06
    • Roku Software Version: 13.0.0 (build 24062-94)
    • Problem "Channel": Not applicable (AirPlay and HomeKit isn't a channel)
    • Tracker ID: Inaccessible (See above.)

    • Apple Device: Apple iPad (7th Generation)
    • Apple Device Software: 17.5.1 (21F90)

    —

    Hi.  Guess what?

    AirPlay / Screen Sharing has stopped working consistently for me, as well.

    I have absolutely no idea why, but about two weeks ago, my AirPlay functionality stopped working correctly.  Here's how it goes:

    1. Turn on the TV either from a cold boot or Fast TV Start.
    2. Select either Screen Mirroring or AirPlay on my iPad.
      Alternately, on the TV, go to Settings > Apple AirPlay and Homekit, and hit OK.
    3. At this point, it's a coin toss for one of the following to happen:
      - TV displays AirPlay screen, then proceeds to stream / mirror from my iPad.
      - TV displays AirPlay screen for a moment, then goes back to the menu.

    Now, here's the thing.  If I do a system restart on my TV, then it works alright.  For a while.  Guaranteed, it won't be long before the thing decides to be coy with me, again, and makes me restart it.  I specifically disabled Fast TV Start in the hopes it would just "cold boot" every time I turned it on.  Clearly, that is not the case, otherwise this wouldn't be happening.

    You know, I had an issue with the background wallpaper being overwritten by some blank blob shape, last month.  It seems like when that got fixed three weeks ago, this started happening.  All without a single firmware update or anything.  All I have to say, at this point, is "what the heck is going on?"

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 years ago

      Thanks for bringing this to our attention, JoLiKMC.

      We apologize for any inconvenience this may have caused you. We'd be happy to pass all of this information along to the relevant team so that your devices are included in the ongoing investigation of this issue. Thank you for bearing with us in the meantime.

      We'll make sure to get back here if an update is available.

      All the best,
      Emman

      • JoLiKMC's avatar
        JoLiKMC
        Binge Watcher
        2 years ago

        Yep.  This is still happening.

        It seemed fine for a couple days, but now, it seems like it's doing it at least once a day, again.  What the heck is going on?  The only thing I haven't tried, because I really don't want to, is a complete and total factory reset.  I'd rather do what I can to help get this resolved instead of "giving up". (I even updated my original post with more information.)

        Frustrating...