Forum Discussion

Av8er's avatar
Av8er
Reel Rookie
2 years ago

[13.0] Airplay and screen mirror not working

Model: 4800X Serial: X01000UWN4MD Device ID: S02A20DWN4MD Version: 13.0.0 build 24056-C2 ID: MD-232-854  
AirPlay
OS Update
DuCkz's avatar
DuCkz
Reel Rookie
2 years ago

Airplay and screen mirror stop working. Tried system reset and connection reset and still not working….

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 years ago

Welcome DuCkz,

Thanks for posting here in the Roku Community! 

We have acknowledged that you are encountering difficulties with using the Airplay and Screen Mirroring feature on your Roku device. We appreciate your efforts in attempting to address this issue.

If you're having an issue using an Airplay you can try the following troubleshooting steps to resolve the issue:

  1. Try a manual Software Update. Check if your Roku Device/TV is still compatible with the feature. To perform a Software Update on your Roku Device/TV, go to Settings > System > Software Update > Check Now.
  2. Check if your phone and Roku device/TV are on the same wireless network.
  3. You can also try Rebooting your Phone to see if it will resolve the issue.

If none of the troubleshooting steps work, please keep us posted so we can investigate the issue further. For more detailed information about Airplay and Screen Mirroring, visit this support article: How to use AirPlay and HomeKit with your Roku streaming device.

Let us know if you have other concerns.

All the best,
Emman

  • DuCkz's avatar
    DuCkz
    Reel Rookie
    2 years ago

    I tried all the steps and no luck. It was working fine before but it been over a week now with this problem. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 years ago

      Hi DuCkz,

      Thank you for keeping us in the loop!

      We appreciate you doing all the suggested troubleshooting steps to resolve the issue, but it still hasn't been resolved. We want to investigate more about the problem you're encountering to forward this issue to the appropriate team for further review. Please provide the following information:

      • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
      • Mobile phone's model and running software version.

      By providing this information, our appropriate support team will be able to thoroughly investigate the issues with your devices and provide the appropriate assistance.

      We will surely keep you posted.

      Warm regards,
      Emman