It seems to be an older thread and I can't reply. I am having the same problem as https://community.roku.com/t5/Discussions/Roku-Ultra-Volume-glitch-after-some-time-Volume-glitched-high-or-low-and-distorted/td-p/867899I can see the user reports it was not solved. I have this problem on both of my Roku ultras on an LG TV with earc soundbar and a Samsung TV using the built in speakers and in various apps - Netflix, Hulu, peacock, max, etc. So it's not the TV, it's not the app, the Rokus are rebooted and fully updated. Unfortunately as this other poster wrote it is random - it might happen after a few minutes it might not happen at all it might happen after watching for a few hours. The only fix I've found is to hit back to stop whatever is playing and resume it. I had a thought last night while trying to Google this problem and not finding much other than the post above. Could it be a bug in the Roku sound leveling feature? I absolutely have that turned on both my TV's because I feel like everything is practically unwatchable without it. I will try watching with it off to see if it repeats but again unfortunately it is not intentionally repeatable. I was wondering if anyone else has thought about this or if Roku can consider reviewing the sound leveling function for problems?edit: fixed typo

I am having the same issue with a new HDMI cable and a Roku ultra. As Cheetah15 has previously mentioned, it seems to only happen with the DirectTv streaming app as I am not sure I have noticed it with any other app. We are not using sound leveling as I thought this was the issue initially, but I have come to find out from my research there are others experiencing this problem as well. To fix it, I usually will either flip the channels or hit the fast forward or rewind button and it comes back to normal levels. AT&T needs to fix their app IMO.

yea new HDMI cable did not do anything. we for sure see it in Hulu, max, Apple TV, and I think prime TV.

They are never going to fix this without a class action

I've never had this problem with any other apps. Just the DirectTV. When I need to leave sound on for my animals while gone, I have to exit DirectTV and switch to Pluto or something other then so this doesn't happen while I'm gone and affect others in my building.

Having same issue. Just replaced my old Roku stick which had sudden static or low volume- with a Roku ultra- now the volume can be at max and I can barely hear it. I’ve rest everything- double checked audio systems. Everything from all the threads. Unfortunately I think I am just gonna send it back and get an amazon stick. It’s sounds like Roku knows it’s an issue and does not care.

Sound glitches after some time - high/low and distorted

32 Replies

jatala22
Reel Rookie
2 years ago
I am having the same issue with a new HDMI cable and a Roku ultra. As Cheetah15 has previously mentioned, it seems to only happen with the DirectTv streaming app as I am not sure I have noticed it with any other app. We are not using sound leveling as I thought this was the issue initially, but I have come to find out from my research there are others experiencing this problem as well. To fix it, I usually will either flip the channels or hit the fast forward or rewind button and it comes back to normal levels. AT&T needs to fix their app IMO.
- mdgreenjr
  Reel Rookie
  2 years ago
  yea new HDMI cable did not do anything. we for sure see it in Hulu, max, Apple TV, and I think prime TV.
Cheetah15
Binge Watcher
10 months ago
They are never going to fix this without a class action
- F_U
  Channel Surfer
  26 days ago
  🤭🤣😆 Right as rain, just like their remotes! 🥺🤧
Cheetah15
Binge Watcher
2 years ago
I've never had this problem with any other apps. Just the DirectTV. When I need to leave sound on for my animals while gone, I have to exit DirectTV and switch to Pluto or something other then so this doesn't happen while I'm gone and affect others in my building.
Ackidds
Newbie
9 months ago
Having same issue. Just replaced my old Roku stick which had sudden static or low volume- with a Roku ultra- now the volume can be at max and I can barely hear it. I’ve rest everything- double checked audio systems. Everything from all the threads. Unfortunately I think I am just gonna send it back and get an amazon stick. It’s sounds like Roku knows it’s an issue and does not care.
- RokuEmmanuel-D
  Community Moderator
  9 months ago
  Hi Community Users!
  
  Thanks for flagging this here. We want to monitor this matter and help you resolve it as quickly as possible.
  
  More information would be needed to understand your concerns better and conduct further review and investigation.
  
  When did you first notice this issue?
  
  What troubleshooting steps have you taken so far to resolve the issue?
  
  Did you receive an update recently? If so, please provide us with your latest software version. (Can be found in Settings > System > About)
  
  Are you experiencing this on a specific channel or all the channels?
  
  Is your TV connected to a Roku Soundbar or a third-party Soundbar?
  
  By providing us with these details we will be able to review this case thoroughly and provide you the best resolution possible.
  
  We are anticipating your response.
  
  All the best,
  Emman
  - Ixoxo5
    Newbie
    7 months ago
    Same issue here for the last year. Occurs 1-2x a week while watching YouTube TV app. Resolves only after stopping the program in progress, backing out to the main menu and returning to the prior program. Soyuz either too high and distorted or barely audible. Doesn’t matter whether using external sound bar or just TV. Highly annoying.
Josietjd
Newbie
3 months ago
I've had the same issue for a few years but I learned to manage it by switching the channel, and back. I always attributed to my TV, until my sister just told (today) me it was happening to 2 other TVs with Roku in the house. One of them was connected to cable originally and during that time it didn't have any sound issue, until I connected it with the Roku box. (Light bulb moment for me). I told my sister switching channels solves the problem. Annoying? Yes, but it's a solution.
mdgreenjr
Reel Rookie
2 years ago
fwiw I just replaced my ancient I have no idea what version HDMI cables with name brand new ones. I will report back if this made a difference.
LetyG
Newbie
9 months ago
I have the same problem with my Hisense Roku 43in tv
HBIC
Binge Watcher
19 days ago
Here with the same issues over 3 years and 3rd Roku and Roku offers not a darn thing. They ask all of these questions (out of a book I’m sure), they repeat the same questions on all similar posts and they have zero resolution options. Nothing. Nada.
- RokuEmmanuel-D
  Community Moderator
  17 days ago
  Hey HBIC.
  
  Thanks for reaching out!
  
  Sorry for the hassle that this may have caused you. Could you tell us what specific Roku devices are affected so we can take a look at them?
  
  We'll wait for your response!
  
  Roku Community Team
  - jatala22
    Reel Rookie
    17 days ago
    Why don't you guys opine on what you're doing to look into the issues previously stated here from the past 2 years? "We'll wait for your response!"