Forum Discussion

mdgreenjr's avatar
mdgreenjr
Reel Rookie
2 years ago

Sound glitches after some time - high/low and distorted

It seems to be an older thread and I can't reply.  I am having the same problem as https://community.roku.com/t5/Discussions/Roku-Ultra-Volume-glitch-after-some-time-Volume-glitched-high-or-low-and-...
audio discussion
audio features
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 years ago

Hi Community Users!

Thanks for flagging this here. We want to monitor this matter and help you resolve it as quickly as possible. 

More information would be needed to understand your concerns better and conduct further review and investigation. 

  • When did you first notice this issue? 
  • What troubleshooting steps have you taken so far to resolve the issue? 
  • Did you receive an update recently? If so, please provide us with your latest software version. (Can be found in Settings > System > About)
  • Are you experiencing this on a specific channel or all the channels? 
  • Is your TV connected to a Roku Soundbar or a third-party Soundbar? 

By providing us with these details we will be able to review this case thoroughly and provide you the best resolution possible. 

We are anticipating your response. 

All the best,
Emman

ttparsleey1's avatar
ttparsleey1
Newbie
5 months ago

Same issue.  It started with only effecting one streaming service when I originally logged in. And it was only every now and then. Now it is multiple times a day no matter the streaming service.  I do not have a sound bar, no additional cables.  Sound will become so distorted you can not understand or hear anything except the distortion.  Log off and back in, or pausing then restarting, finally have to unplug and restart.  There has to be a fix for this.

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    5 months ago

    Hey, ttparsleey1 

    Thanks for posting! It seems you're having an issue with the distorted sound of your Roku device. We want to learn more about it.

    Could you share with us some details?

    • Roku device model, serial number, and software version (located in Settings > System > About).
    • When did this issue start?
    • Which specific app was impacted?

    Please keep us posted.

    Thanks,
    Roku Community Team