Roku Subwoofer audio quality issues after an update
Did you find a solution? Our tv & subwoofer updated last night and now everything is awful sound wise! Seems like we have similar issue.
Forum Discussion
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https://drive.google.com/file/d/1G2h9LSwAuiWb0Ia6Ma5LcRGysFT_PtOT/view?usp=drive_link
https://drive.google.com/file/d/1mWLysd3HQ7YA1v9LR-RvCiBnCbKBEWfD/view?usp=drive_link
https://drive.google.com/file/d/1TkphW_-w-YqBgLtrMmJwX7QKBZZpRb7f/view?usp=drive_link
Okay, I did three different videos in different apps. It is kind of hard to hear the distortion on the video though.
Thanks for the info, briannjami
We’ll pass this along to our team for further investigation and keep you updated as soon as we have more information.
Roku Community Team
Our Roku tv & subwoofer updated last night and now the bass is sooo loud! We used to have it behind our couch & now I can't sit there to watch tv. We have restarted devices, done a factory reset, unplugged entire system, moved the subwoofer across the room, adjusted sound levels, and volumes. Nothing helps! Does anyone have this same issue?!
Hey! briannjami
We understand that you're also having this issue after an update. Can you please share what the latest software version of the Roku TV is so we can take a look? Also, what troubleshooting steps have you taken so far?
Let us know when you can!
Roku Community Team
We moved the subwoofer, restarted all devices, did factory resets on subwoofer, checked for additional updates, changed sound quality, changed volume, pretty much everything we can think of!
The subwoofer is software version 15.04.5526, tv says software version 15.0.
Thanks for the extra details! briannjami
Is this happening on all apps or only to some specific ones? Also, can we please get a video of the exact behavior, if possible? This will help us narrow things down.
Looking forward to your response!
Roku Community Team
It is all apps. It sounds muffled & it is very loud. I took a video, but it says file not allowed.
briannjami, thanks for the additional details!
For the video, try uploading it to Google Drive and paste the link here, and see if that will let you upload it.
We hope to hear from you soon!
Roku Community Team
While we look into this issue, we suggest adjusting the bass level in your Roku TV’s audio options to see if it helps.
- Start streaming or playing your content
- Press the star (*) on your Roku remote
- Select Advanced sound settings or Sound settings
- Choose your sound mode or change your sound settings
Also, make sure to note your current bass level before making any changes.
Let us know how it goes!
Roku Community Team
Okay, I can tell you that after the update all of these are set at zero or completely in the middle on each sound mode. Directly after the update we weren't allowed to adjust these at all, but after we did the factory reset we can adjust them, but each one is automatically set in the middle, even though they all sound different. We currently have the setting on dialogue so we can actually hear the content of the tv show we are watching. When I change it to music again we will have to change it so we can hear the music not be muffled.
Thanks for trying the suggested steps and for the additional details. We'll pass this info to the right team, and we'll keep you posted as soon as we know more.
Roku Community Team
