Forum Discussion

mdgreenjr's avatar
mdgreenjr
Reel Rookie
2 years ago

Sound glitches after some time - high/low and distorted

It seems to be an older thread and I can't reply.  I am having the same problem as https://community.roku.com/t5/Discussions/Roku-Ultra-Volume-glitch-after-some-time-Volume-glitched-high-or-low-and-...
audio discussion
audio features
Ackidds's avatar
Ackidds
Newbie
2 years ago

Having same issue. Just replaced my old Roku stick which had sudden static or low volume- with a Roku ultra- now the volume can be at max and I can barely hear it. I’ve rest everything- double checked audio systems. Everything from all the threads. Unfortunately I think I am just gonna send it back and get an amazon stick. It’s sounds like Roku knows it’s an issue and does not care.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 years ago

    Hi Community Users!

    Thanks for flagging this here. We want to monitor this matter and help you resolve it as quickly as possible. 

    More information would be needed to understand your concerns better and conduct further review and investigation. 

    • When did you first notice this issue? 
    • What troubleshooting steps have you taken so far to resolve the issue? 
    • Did you receive an update recently? If so, please provide us with your latest software version. (Can be found in Settings > System > About)
    • Are you experiencing this on a specific channel or all the channels? 
    • Is your TV connected to a Roku Soundbar or a third-party Soundbar? 

    By providing us with these details we will be able to review this case thoroughly and provide you the best resolution possible. 

    We are anticipating your response. 

    All the best,
    Emman

    • ttparsleey1's avatar
      ttparsleey1
      Newbie
      5 months ago

      Same issue.  It started with only effecting one streaming service when I originally logged in. And it was only every now and then. Now it is multiple times a day no matter the streaming service.  I do not have a sound bar, no additional cables.  Sound will become so distorted you can not understand or hear anything except the distortion.  Log off and back in, or pausing then restarting, finally have to unplug and restart.  There has to be a fix for this.

      • RokuElizer-A's avatar
        RokuElizer-A
        Community Moderator
        5 months ago

        Hey, ttparsleey1 

        Thanks for posting! It seems you're having an issue with the distorted sound of your Roku device. We want to learn more about it.

        Could you share with us some details?

        • Roku device model, serial number, and software version (located in Settings > System > About).
        • When did this issue start?
        • Which specific app was impacted?

        Please keep us posted.

        Thanks,
        Roku Community Team

    • Ixoxo5's avatar
      Ixoxo5
      Newbie
      11 months ago

      Same issue here for the last year. Occurs 1-2x a week while watching YouTube TV app. Resolves only after stopping the program in progress, backing out to the main menu and returning to the prior program. Soyuz either too high and distorted or barely audible. Doesn’t matter whether using external sound bar or just TV. Highly annoying.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        11 months ago

        Hello, Ixoxo5.

        Welcome to the Roku Community!

        Having audio issues with your Roku device can be pretty frustrating, especially when watching the movies you love. We totally get it, and we wanted to provide assistance so we can get you back up and running. 

        To be able to help you accurately with your concern,  could you provide us with a little more hint about it?

        • What Roku device is having this problem?
        • Do you also encounter this while streaming on multiple channels, or is this just isolated to YouTube TV?
        • Have you noticed any recent updates before this happened?
        • If this is only happening to YouTube TV, are you experiencing this on all content?
        • Have you happened to exchange a different HDMI cable on it to see if it does the trick?
        • Have you also given it a try switching to a different TV and observing if the issue persists?

        Tell us more about it, and we'll help you sort things out. Please get back to us. 

        Looking forward to your response,
        Emman