Skip to contentBrand Logo
Sign In
  1. Roku Community
  2. Tag: remotes
Most RecentMost ViewedMost Likes
  • burlOH24's avatar

    No more headphone jack on Roku Ultra's voice remote pro 2

    Very disappointed that the remote included with the top-of-the-line Roku player does NOT have a headphone jack. Being able to plug headphones directly into the remote is a key feature that we use everyday to maintain sanity in our household. So now I'm supposed to pay another $30 to get a remote that still has the headphone jack. Bad move, Roku. No, I don't want to have to use an app on my phone to use headphones!
    Solved
    burlOH24
    58 minutes agoPlace TVs & playersTVs & players
    2.5KViews
    6likes
    10Comments
  • Stevyb's avatar

    Button lights won't come on now when I pick up the remote.

    Button lights won't come on now when I pick up the remote, only when I push the buttons. I have a rechargeable remote. Roku Ultra 4850R
    Solved
    Stevyb
    2 days agoPlace TVs & playersTVs & players
    417Views
    1like
    3Comments
  • Becmarie86's avatar

    Remote not working, and gets hot after battery replacement

    Hello, we have had our Roku for years and never had any problems but all of the sudden our Roku remote stopped working and after replacing the batteries it now gets really hot and doesn’t work. I’ve see where others have had similar issues. How do I go about getting answers to this issue? Thank you!
    Becmarie86
    3 days agoPlace TVs & playersTVs & players
    58Views
    0likes
    3Comments
  • carpentermate's avatar

    Unable to pair Roku Voice Remote

    Hello I recently bought a roku replacement remote for my 4660x2 on amazon - Unless its the wrong remote, it does not work and does not have a physical pairing button. I'm told the newer smaller remotes are supposed to automatically work? Is it necessary to hold the BACK button and Play button simultaneously to program it? Or do I have the wrong replacement? Thank You
    carpentermate
    3 days agoPlace TVs & playersTVs & players
    84Views
    0likes
    5Comments
  • TorianEC's avatar

    Roku Remote constantly disconnects

    The remote I have affiliated with my Roku ultra 2022 constantly disconnects multiple times daily. I have been sent a replacement from Roku directly but it is just the same. This has worked for a long long time and all of a sudden has decided not to connect. I don't know if it is the Roku unit itself or the remote but it is an extreme struggle to reconnect it. I have not changed any of the settings or the television. All software is up-to-date. I have powered down my wireless and rebooted my network any number of times. I have also restarted the Roku unit. None of this works Extremely frustrating and I am angry. I have another unit in another room and it works perfectly. I have not dropped this remote nor broken it in any way. It is the same as the one that originally came with the unit in that it constantly constantly disconnects. The only way I can reconnect it is to hold the connection button down for a long time until it stops blinking. software for the remote is up-to-date. Battery is 95%. Firmware version is rtn.4246. Voice capture FW is en_US.0024 Voice Remote Model is RC795. I reside in the United States. This has been going on for well over three months. I have no other remote or peripherals attached. TV is an LG and software is up-to-date for it as well.. The remote itself is perfectly charged. What is going on? I love my Roku players but this is intolerable. Torian
    TorianEC
    3 days agoPlace TVs & playersTVs & players
    102Views
    1like
    7Comments
  • coachkel2323's avatar

    Roku express has no volume control

    Plain Stupid! How in 2024 does a company that sells content for television, movies, apps, etc. sell a "SET" for their devices that exclude volume??? Roku hav fallen down in my formally positive estimation. Disappointing plus!
    Solved
    coachkel2323
    3 days agoPlace TVs & playersTVs & players
    7.1KViews
    6likes
    11Comments
  • Bear300's avatar

    Voice Remote Pro (2nd Edition) hands free controls are not activating

    I just purchased a brand new Hisense Roku Smart TV H4 Series and specifically purchased an upgraded Roku Voice Remote Pro with backlighting and Hands Free Controls and USB charging cable (it is charged to 85% at the moment). I have gone through all steps to pair new remote with TV, the voice commands work very sporadically, but the Hands Free control has never worked. I have re-paired the device many many many times (as well as unplugged TV and waited several minutes, unplugged Internet and waited several minutes before plugging back in) with no luck in getting this remote to work consistently by using voice commands, and as I said the Hands Free control does not work at all (the hands-free button is on, in green position). have I just wasted $30.00 on this remote or is there a way to fix these issues. One of the big reasons i purchased this remote was for hands-free and voice control! Please help!
    Bear300
    3 days agoPlace TVs & playersTVs & players
    696Views
    0likes
    15Comments
  • lisac81's avatar

    Roku Ultra remote volume not working

    The volume controls on my Roku Ultra periodically stop working. I've only had this remote for 3 months, had to replace the last one because of volume issues thinking it was a bad remote but now again same thing! I've done all the updates and troubleshooting and reconnecting. Im not the only one who has this issue it's been going on for years and needs fixed!
    lisac81
    5 days agoPlace TVs & playersTVs & players
    196Views
    0likes
    1Comment
  • 4350Linda's avatar

    How do I talk to someone at customer service?

    I need help with my remote.
    Solved
    4350Linda
    6 days agoPlace TVs & playersTVs & players
    3KViews
    0likes
    10Comments
  • hojelmo2's avatar

    One Roku Remote controls two Roku TV

    I have a TV wall with 2 of the same Roku TVs on it, but they both use the same remote, so it makes it awkward controlling both at the same time. Is there any type of universal remote that I can control each TV separately?
    hojelmo2
    7 days agoPlace TVs & playersTVs & players
    94Views
    0likes
    2Comments