Forum Discussion

riroku's avatar
riroku
Reel Rookie
30 days ago

Constant Voice Remote Pro battery warnings, Even when charged.

We have an RC 880 voice remote pro purchased about a year ago. In the last couple of months I've started getting low battery warnings flashing on the TV screen, often followed a few seconds later by another indication that the battery is charged.   Sometimes it will go back and forth several times saying low battery, then for example 75% charged, then low battery again... 

I have tried (4 times) resetting the remote by pressing and holding the power and back buttons. I've rebooted the TV.  Read a couple dozen similar reports here, and tried all the troubleshooting tips on the Roku help pages. 

There are no other remotes paired with the TV.

Because of the conflicting battery level messages on the screen, seems like a bug in the remote software, or defective wiring, sensor, or battery.  

Whatever it is, it's very annoying, and not something I would expect from relatively new OEM top of the line (and rather pricey) device. 

Roku support:  what can be done?

Thanks!

 Some data collected:

Batterylevel 76%

Firmware version rtn.4302

Voice capture FW en_US, 0039

Name Voice RemotePro

Model RC880

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For the TV:

Hisense model 6Series-75

Hardware ID G213X

Software version 14.6 build 4.9916-CH

6Series-75

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remotes

5 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    30 days ago

    Hey riroku​ 

    We’ve sent you a direct message in the Roku Community. Please check your inbox for details.

    Roku Community Team

    • riroku's avatar
      riroku
      Reel Rookie
      24 days ago

      Thank you for the timely response and your work to resolve this. I really appreciate it.

      I have sent you a couple of direct messages in the last few days, and I ask that you take a look at those and kindly reply.  If you need to refer me to customer support, could you provide my ticket / case number and a contact point at support?

      Thank you.

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        23 days ago

        riroku​ 

        Thanks for following up! Please check your Roku Community inbox for our message. Thanks again!

        Roku Community Team