Forum Discussion

FunkyDuck's avatar
FunkyDuck
Reel Rookie
10 months ago
Solved

Roku Voice Remote Pro (2nd Edition) won't finish charging

I just purchased TWO Voice Remote Pro 2nd Edition with the USB charging and they've been plugged in for 3 days and STILL haven't finished charging.    Instructions say the light should go from blinking white to green and it's not doing it.  Instructions say it should take about 5 hours.   Roku support is ZERO helpful.  Anybody else experience this?  Are these unit's just **bleep**?

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    10 months ago

    Hi @Twitch62,

     

    Thank you for posting on the Roku Community!

     

    We see that you're having issues with your Roku Voice remote 2nd edition, and we're here to help you. First, have you tried the steps mentioned above, which involve resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds?

     

    Also, please let us know when you purchased this remote and could you please take a picture of the remote? In addition, let us know which Roku device you paired this remote with. Have you also tried using a different charger to see if it makes any difference?

     

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Thanks,
    Jharra

12 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    10 months ago

    Hi, @FunkyDuck, thank you for posting here in the Roku Community! 

    We appreciate you taking the time to inform us about the issue with the Roku Voice Remote Pro 2nd edition. We are here to assist you. First, could you please confirm whether the problem occurred with both of the remotes? Also, could you provide us with the details of when and where you purchased the remote?

    We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds.

    If the issue persists, please provide the following information to assist you further:

    • Roku device model (where your remote is paired), serial number, device ID, and OS version. (this can all be found in Settings > System > About) 

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Thanks,
    Jharra

  • Twitch62's avatar
    Twitch62
    Reel Rookie
    10 months ago

    My recharge port wears out very quickly only averaging about 4 to 6 months and then it’s no good and won’t recharge anymore. Very poor quality. I’ve had to buy five of these already. I’m ready to switch to a different stream service because of the poor quality remote

    • Twitch62's avatar
      Twitch62
      Reel Rookie
      10 months ago

      Why do I have to keep buying these because the charging port keeps wearing out after 4 to 6 months of use just had to order another one very dissatisfied customer I have Roku ultra player Roku streaming stick another Roku streaming stick longtime Roku customer very dissatisfied with this remote quality 

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        10 months ago

        Hi @Twitch62,

         

        Thank you for posting on the Roku Community!

         

        We see that you're having issues with your Roku Voice remote 2nd edition, and we're here to help you. First, have you tried the steps mentioned above, which involve resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds?

         

        Also, please let us know when you purchased this remote and could you please take a picture of the remote? In addition, let us know which Roku device you paired this remote with. Have you also tried using a different charger to see if it makes any difference?

         

        We would recommend trying to see if that resolves your issue. Please keep us posted.

        Thanks,
        Jharra

  • FunkyDuck's avatar
    FunkyDuck
    Reel Rookie
    9 months ago

    Still ongoing.   Anybody out there ACTUALLY own the Voice Remote Pro 2nd Edition?   What's your charging experience like.   Roku Support Chat told me the problem was I bought them from Amazon.   So, I returned the two from Amazon and BOUGHT DIRECTLY from Roku.   Same issue.  White light just keeps on blinking and never goes solid.   What the heck am I missing here?  I performed remote reset action and no change.   Does the remote have to be paired before it functions properly?   I also replaced the charging adapters to make sure they met specifications, but interestingly Roku support is UNABLE to recommend which charging adapter THEY SELL that is compatible.   

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      9 months ago

      Hello FunkyDuck,

      We greatly appreciate your participation in the Roku Community and apologize for any inconvenience you may have experienced. And we're here to assist you further on his matter.

      Please consider the following steps to address the issue. We recommend pairing the remote with your Roku device to evaluate its status.

      We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the Roku remote feature to see if this makes any difference.

      Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

      Thanks,
      Jharra

    • Jr1144's avatar
      Jr1144
      Newbie
      9 months ago

      We are having same issues - been trying to charge for two days with no luck - held down the two buttons they said but does not work   We bought directly from Roku - cannot understand what is the problem!

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        9 months ago

        Hello Jr1144,

        Thank you for posting in the Roku Community. We appreciate your cooperation and are dedicated to providing further assistance. We will contact you privately to offer additional support.

        We look forward to your reply and to continuing to assist you.

        Thanks,
        Jharra

  • Sandy_08's avatar
    Sandy_08
    Newbie
    9 months ago

    I have the same issue with my brand new Roku Pro remote! So ridiculous! Seriously, why can't Roku charge the remote before packaging it? Isn't that what quality control is about?

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      9 months ago

      Hi Sandy_08,

      Thank you for joining us here in the Roku Community!

      We understand that you're having an issue with your Roku Ultra - Roku Voice Remote Pro (2nd Edition), and we're here to assist you. 

      First, have you tried the steps mentioned above, which involve resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds?

      Also, please let us know when and where you purchased this remote, and could you please take a picture of the remote? In addition, have you also tried using a different charger to see if it makes any difference?

      We look forward to hearing from you and looking closely into this issue. Thank you!

      Thanks,
      Jharra