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  1. Roku Community
  2. Tag: general setup question
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  • Diane211's avatar

    Audio video sync issue with tennis channel

    OK....I am not a techy person. LIke everyone else the ROKU green tennis icon didn't work anymore, either on my Roku tv or on my desktop computer. I was able to remove the green tennis app icon and replace it with the black tennis app icon on my ROKU TV and computer. Thought I was doing ok but the audio and video are out of sync..this only occurs on the tennis channel. I have unplugged and disconnected everything and restarted both tv and internet. I do not subscribe to tennis channel plus but have accessibility through my Optimum cable tv provider for the free live tennis channel matches. I even had the cable company come and check all the wiring and connections, just in case it was that. no luck...You cannot remove the tennis channel and reinstall...when you push the * on the remote...you are not given that option. The audio video sync is just fine when I access TC on my laptop....HELP! At my wit's end in NJ
    Solved
    Diane211
    2 years agoPlace Apps & viewingApps & viewing
    7.4KViews
    2likes
    84Comments
  • keiosha444's avatar

    Channel activation update stuck

    My Roku TV was fine then started messing up so I reset it but clicked factory reset by accident and tried making a new Roku account and it is stuck on channel update 1 of 50 “maximizing fun factor..” I don’t know what to do I haven’t watched tv for 2 nights it’s still stuck.
    Solved
    keiosha444
    3 years agoPlace TVs & playersTVs & players
    5.7KViews
    0likes
    5Comments
  • BhamPhil's avatar

    ARC stopped working on R655

    Over the weekend, the ARC on my R655 suddenly stopped working. I have unplugged the power cord and that ARC HDMI (as suggested with a different model) and reset factory audio and video settings on the menu, but the problem persist. Suggestions are welcome.
    Solved
    BhamPhil
    2 years agoPlace TVs & playersTVs & players
    4.6KViews
    0likes
    5Comments
  • Carmen86's avatar

    Roku Express turns on and immediately turns off

    Me pasa exactamente lo mismo y nos e que hacer. Ayuda en español por favor
    Carmen86
    3 years agoPlace TVs & playersTVs & players
    2.8KViews
    0likes
    11Comments
  • User60605's avatar

    Same account on different devices

    What really happens when you link your new Roku device to the same Roku account where your existing Roku device is linked? Like what’s the difference?
    Solved
    User60605
    3 years agoPlace TVs & playersTVs & players
    2.7KViews
    0likes
    2Comments
  • DutchQMomma1's avatar

    Sanyo FW32D25T volume and connection problems

    Installed Roku streaming stik 4K model 3820R2 into HDMI port on Sanyo FW32D25T TV. Had nothing but problems. Tried to solve them with online suggestions but none of them have worked. Here's the rundown of problems: A box appears top left of screen scrolling thru input types. Will not stop scrolling and box will not leave screen unless... Volume acts up. No one has pressed the volume control on the Roku remote but the volume goes up and down. It's either on full or off. The volume indicator will not leave the screen. This option often segues back to #1 arbitrarily when you turn on the TV with the Roku remote. A new and more perplexing problem has taken over the TV. #1 above happens but there is nothing on the screen. Roku remote will turn on the television but it's a blank screen except for the scrolling of the input types. Nothing we've tried changes this new option. What am I doing wrong? Did I buy the wrong Roku product? What one is best for this TV? Or do I have to buy another TV--or both? Any help would be appreciated.
    DutchQMomma1
    3 years agoPlace TVs & playersTVs & players
    2.6KViews
    0likes
    4Comments
  • ec5's avatar

    Setup Roku Streaming Stick 4K with Vankyo projector

    Hi, I have a Vankyo E30T projector and a Roku Streaming Stick 4K. Vankyo does not appear on list of support devices and the streaming stick can't be set up. I've tried selecting ONN as the t.v and ROKU tv as the tv. Neither work. Does anyone have any suggestions or solutions? Thanks, Beth C
    Solved
    ec5
    2 years agoPlace TVs & playersTVs & players
    2.3KViews
    0likes
    3Comments
  • lsfgreen's avatar

    Streaming Stick 4K remote won't pair

    I just purchased the Streaming Stick 4K and cannot get the remote to pair. I have tried powering off and on, taking batteries out, etc. I cannot get the remote to sync to be able to use the system. We have used the non 4K stick before (3810X) with no issues. Roku no longer offers a stick that isn't 4K, so I purchased this one. I have an Emerson LTDN42V68US television (42" Class LCD 1080p 60Hz HDTV). From everything I have looked at, I think it should support this stick. Does anyone have any tips? Is my TV not compatible with this stick? I really hope I don't have to go to down to the Express. I prefer the stick so my kids don't lose it. Any help would be greatly appreciated. #roku4kstreamingstick Emerson LTDN42V68US
    lsfgreen
    2 years agoPlace TVs & playersTVs & players
    2.3KViews
    0likes
    6Comments
  • N2xap's avatar

    Roku Player - Channel Guide "No Information"

    I keep losing the channel information I have checked for updates, restarted the device, reset to factory settings still the problem persists if I switch between channel number and Roku recommended channel list they reappear and disappear a short while later and I have to change to channel number again for them to appear again and after a while they disappear again roku premiere + model 4630X software version 14.1 hopfully you will fix the issue soon
    Solved
    N2xap
    8 months agoPlace Apps & viewingApps & viewing
    2.2KViews
    4likes
    15Comments
  • oboy9's avatar

    Roku won’t let me use 4k on my xbox one x

    Solved
    oboy9
    2 years agoPlace TVs & playersTVs & players
    1.8KViews
    0likes
    1Comment