Forum Discussion

11 Replies

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi Carmen86 

    Thanks for the post.

    Please be advised that we only support English in the Roku Community. We had to use google translate to understand your inquiry.

    For us to assist you further, could you tell us more about the issue you're experiencing? What's the model number of your Roku device? This can be found at the back or underneath the player itself. 

    We look forward to your response.


    All the best,
    Kariza

    • Yoll's avatar
      Yoll
      Newbie
      2 years ago

      Hi, i have the same issue, mine it's a Roku premiere, 

      It just turn on, show Roku logo and then, It turns off itself, already change the ac adapter, the HDMI cable, also connect to another Tv, already i reset it, and nothing works.

      It's there any solution or just die? If it is, it's look like the product it's bad Quality, may i Will think to Buy another brand.

      Thanks

       

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Yoll, what's the model number written on it somewhere?  I don't think Roku has made a "Premiere" model in years.