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DutchQMomma1's avatar
DutchQMomma1
Reel Rookie
2 years ago

Sanyo FW32D25T volume and connection problems

Installed Roku streaming stik 4K model 3820R2 into HDMI port on Sanyo FW32D25T TV. Had nothing but problems. Tried to solve them with online suggestions but none of them have worked.

Here's the rundown of problems:

  1. A box appears top left of screen scrolling thru input types. Will not stop scrolling and box will not leave screen unless...
  2. Volume acts up. No one has pressed the volume control on the Roku remote but the volume goes up and down. It's either on full or off. The volume indicator will not leave the screen. This option often segues back to #1 arbitrarily when you turn on the TV with the Roku remote.
  3. A new and more perplexing problem has taken over the TV. #1 above happens but there is nothing on the screen. Roku remote will turn on the television but it's a blank screen except for the scrolling of the input types. Nothing we've tried changes this new option.

What am I doing wrong? Did I buy the wrong Roku product? What one is best for this TV? Or do I have to buy another TV--or both?

Any help would be appreciated.

General setup question
Link a device
TV & Player Setup
  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    2 years ago

    DutchQMomma1 If you have a different HDMI input available on the Sanyo TV try that.   If that does not work try a factory reset of the Roku streaming stick 4K.  You did not buy the wrong product, what you are experiencing is very unusual.  

    • DutchQMomma1's avatar
      DutchQMomma1
      Reel Rookie
      2 years ago

      There is a problem. That option is not available when nothing is on the screen. How else could you do this?

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        DutchQMomma1, it sounds like there's a stuck button on the Roku remote.  Assuming it's not a rechargeable remote, try taking the batteries out of the Roku remote and see if the TV calms down.