Roku Player - Channel Guide "No Information"
I keep losing the channel information
I have checked for updates, restarted the device, reset to factory settings still the problem persists
if I switch between channel number and Roku recommended channel list they reappear and disappear a short while later and I have to change to channel number again for them to appear again and after a while they disappear again
roku premiere +
model 4630X
software version 14.1
hopfully you will fix the issue soon
Hi, everyone!
We know some of you are having trouble with the Channel Guide not showing any info on your Roku device. To help us figure this out, we’d like to get some more details from you.
For better visibility and reference, we'll mark this post as solved.
Send us these details:
-
- Device info (Settings > System > About)
- Tracker and GC (Home 5x, Back 5x)
- Channels & zip code
- Send us a picture of what you're seeing.
- Which specific app(s) are affected? Is it just Live OTA TV that's affected, or are streaming apps also impacted?
Also, let us know:
- Which Live TV channels are affected? Are they all live antenna channels or Streaming channels as well?
- How many channels are having the issue?
- When exactly does the issue happen? As soon as you open the channel?
- How long does the issue last?
- Which apps are affected? Is it just a live antenna TV channel, or are streaming apps impacted too?
Thank you for your help. We are still looking into this and will update you with any new information.
Roku Community Team-
