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  1. Roku Community
  2. Tag: General Playback Issue
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  • Shanna3's avatar

    The Fox News app freezes and won't load past 13%

    I can see that this has been an ongoing issue. If it continues I will be replacing all of my Rokus and will no longer recommend them to others. Please get it together.
    Shanna3
    21 days agoPlace Apps & viewingApps & viewing
    4.9KViews
    5likes
    75Comments
  • Harleybabe38's avatar

    How to fix Netflix not working on my Roku streaming device

    I tried everything you had suggested but it still is trying to load, stays at “0”. Any new updates anyone can share?
    Harleybabe38
    5 months agoPlace Apps & viewingApps & viewing
    88KViews
    1like
    51Comments
  • fictionalemoji's avatar

    Apps crashing when trying to play video

    This is a bug I experienced on disney plus and apple TV using the 4k roku stick Steps to repro: - Turn on roku - Load Disney Plus with Ads - Play Andor - Roku will crash during the ads I solved this problem by turning the streaming quality to low. I think the Roku stick should handle this more gracefully than just crashing, for example warning users that they do not have enough bandwidth for high quality streaming.
    fictionalemoji
    6 months agoPlace Apps & viewingApps & viewing
    179Views
    0likes
    0Comments
  • tacksixer's avatar

    Prime Video X-RAY FEATURE not working

    Roku will not display x-ray feature on videos playing from amazon prime. i know not all videos on amazon prime video have x-ray i have confirmed the ones that do with my Fire stick all videos with x-ray feature on amazon prime video will display on Fire stick not all videos with x-ray feature will display with ROKU 4K MAX MORE DON'T DISPLAY x-ray THAN DO. why cant Roku get it together??
    Solved
    tacksixer
    7 months agoPlace Apps & viewingApps & viewing
    1.1KViews
    0likes
    15Comments
  • Daniel1006's avatar

    Audio issues with Paramount+ and Max

    Hey, I've been so annoyed with the audio sync on Paramount+ and Max, so I've trying disabling audio mode, restarting my Roku, and removing them adding it back. So none of them did not help restore the audio settings for these two apps. please fix it
    Solved
    Daniel1006
    7 months agoPlace Apps & viewingApps & viewing
    434Views
    0likes
    1Comment
  • Panduh's avatar

    TCL Roku TV suddenly picture is red abnormal colors

    Out of nowhere in the middle of watching a Hulu show, the color in the tv became almost inverted like and red. Annoying and abnormal to say the least. I have a 75” tcl Roku tv about 3 months old and no prior issues. Help please, I tried some online recommendations and it didn’t help at all. Very very frustrating and unhappy customer here.
    Panduh
    7 months agoPlace TVs & playersTVs & players
    1.1KViews
    0likes
    3Comments
  • Mrgalbrea's avatar

    YouTube app freezes on Roku device

    Youtube app on my TCL 55-in TV freezes on startup. Also cannot stream YouTube from my pixel 8 Pro to the TV even though YouTube runs fine on the phone. This just started today and has been unresolved all day.
    Mrgalbrea
    8 months agoPlace Apps & viewingApps & viewing
    4.3KViews
    0likes
    9Comments
  • WA2FAST's avatar

    Screensaver Crashes the Roku Ultra 2024

    Same exact thing with the new 2024 4850X. I have the 4800X that I was upgrading from and that unit is just fine, no issues. The new model has the same exact issues. Screen saver crashes the system entirely, sometimes the whole thing becomes unresponsive randomly in an app and reboots and other times just hitting home from anywhere will cause it to freeze crash and reboot too. There’s a new processor in these models and my bet is there’s some memory handling issue or something they need to patch. Very annoying and not a good experience at all. This new one is terrible, I’d never look back at Roku if I was a new customer and I thought this was normal.
    WA2FAST
    8 months agoPlace Apps & viewingApps & viewing
    2.2KViews
    1like
    32Comments
  • Apple21's avatar

    TCL Roku TV bottom of screen fading to black while watching movies

    Bottom of screen is fading to black when watching TV shows on Netflix prime peacock etc. It happens every 10 seconds while watching almost like the bottom play/pause bar keeps almost coming on and then going away. I have tried to restart, unplugging, and everything besides doing a complete factory reset which I’m trying to avoid otherwise I will loose log in access to some apps. Thanks
    Solved
    Apple21
    10 months agoPlace TVs & playersTVs & players
    1.1KViews
    0likes
    1Comment
  • mblazer78's avatar

    Roku Ultra 4850 (2024) Dolby Vision Playback Issues - static/white artifacts

    Hi, I have the new Roku Ultra and just replaced my old Roku Ultra 4660X by simply unplugging the HDMI cable from the old one and plugging it into my new one. However, Dolby Vision content on any channel or if it's turned on for the Roku home screen, shows white static artifacts that randomly pop up and disappear on the screen. My setup is a LG OLED CX 77 inch TV which is connected to a Yamaha Aventage 2070 AVR (Dolby Vision 4K capable). My Roku Ultra is connected to the AVR as well as my 4K Blu-ray player. Dolby Vision content plays perfectly fine from the 4K Bluray player to the TV so I don't see any issues with the cable to the TV or the AVR. My old Roku Ultra played 4K HDR content just fine as well on this setup. My new Roku Ultra will also play 4K HDR content just fine if I manually change the display type from the 4K Dolby Vision option to 4K HDR instead. I've tried changing the Auto-adjust display refresh rate and HDR Subsampling settings to see if that would change anything. Sometimes it seems a little better or worse depending. When it's worse, half the screen will display static that flickers on and off randomly. It feels like an HDMI cable issue, but all of my cables are Ultra High Speed and as mentioned earlier, play regular 4K HDR content from the Ultra and Dolby Vision content from the blu-ray player without issues. Thought I would share if anyone has any ideas. I might swap the HDMI cable going to the Ultra just for good measure, hopefully it's not a bug in the new Ultra OS.
    Solved
    mblazer78
    11 months agoPlace TVs & playersTVs & players
    1.8KViews
    0likes
    5Comments