Forum Discussion

Daniel1006's avatar
Daniel1006
Newbie
7 months ago
Solved

Audio issues with Paramount+ and Max

Hey, I've been so annoyed with the audio sync on Paramount+ and Max, so I've trying disabling audio mode, restarting my Roku, and removing them adding it back. So none of them did not help restore the audio settings for these two apps. please fix it

app playback
Audio level
Audio quality
Audio sync
General Playback Issue
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    7 months ago

    Thanks for reporting this, Daniel1006!

    We see that the Paramount Plus and Max apps are having audio sync issues.

    Could you try doing the following steps for the affected apps and see if it'll do the trick?

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    Still having issues? Let us know so we can help out more!

    Roku Community Team

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    7 months ago

    Thanks for reporting this, Daniel1006!

    We see that the Paramount Plus and Max apps are having audio sync issues.

    Could you try doing the following steps for the affected apps and see if it'll do the trick?

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    Still having issues? Let us know so we can help out more!

    Roku Community Team