Forum Discussion

Mrgalbrea's avatar
Mrgalbrea
Newbie
6 months ago

YouTube app freezes on Roku device

Youtube app on my TCL 55-in TV freezes on startup. Also cannot stream YouTube from my pixel 8 Pro to the TV even though YouTube runs fine on the phone. This just started today and has been unresolved all day.

app playback
Crash
General Playback Issue

9 Replies

  • Pjad3006's avatar
    Pjad3006
    Reel Rookie
    5 months ago

    I’m having the same issue on my 65” TCL roku. I bought the tv 2 months ago. YouTube and YouTube tv will not work but all other apps will. I’ve uninstalled it and reinstalled it. I’ve checked for updates. I reset tv and router. I unplugged for two mins. Nothing works. Both apps work on my phone but will not work if cast to tv. 

    • JWS9518's avatar
      JWS9518
      Roku Guru
      5 months ago

      Pjad3006 Try reaching out to TCL technical support and see if they can provide some suggestions.

  • JWS9518's avatar
    JWS9518
    Roku Guru
    6 months ago

    Try doing either a system restart or unplugging the Roku for 30 to 60 seconds and see if that helps.

    • Jtrotter's avatar
      Jtrotter
      Newbie
      5 months ago

      I did a restart. I deleted and reinstalled the app. I unplugged and restarted the tv.  

      • renojim's avatar
        renojim
        Community Streaming Expert
        5 months ago

        Jtrotter, just to make sure, the order is remove, restart, reinstall.  If you did it in any other order, you didn't accomplish anything.  For a TV, don't simply turn it off and on to "restart".  Make sure you either perform a "System restart" from Settings->System->Power or pull the power plug.  If you have both Youtube and Youtube TV apps, remove them both.