Wi-Fi & connectivity

[Bob49]

I have a DVD player connected to my TV (haven't turned it on in 2 years) an auxiliary sound system; cable system is connected to HDMI 1.

[Bob49]

I plugged the stick into HDMI 4 and again, the TV did not recognize it.

[Bob49]

If I just buy a new one, will that work?

[renojim]

@Bob49, does the light on the stick come on when you connect the power?  Are you using the supplied USB power adapter plugged into the wall?  Are you switching the TV to the appropriate source/input?

[Bob49]

I am using the power cord supplied - and have since I bought it.  I don't see a light. I have switched to the inputs...HDMI 2 & 4 but there's nothing there.

[renojim]

@Bob49, no light is not a good sign.  Do you have another USB power adapter/charger from a phone or tablet that you can try?

[Bob49]

I tied a different cord without success. 

[RokuEuniceL]

Hi @Bob49,

Thanks for keeping us posted here in the Roku Community!

We appreciate you letting us know about your problem with turning on your Roku streaming stick. We will work with you to know what went wrong so we can assist you further and fix the issue. Kindly check out this support article on what to do if your Roku streaming player does not power on and follow the steps listed to see if it fixes the issue.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,                                                                                                                                  Eunice

[Bob49]

I've tried all thus stuff. At what point do we say it mo longer works and we need a new one?

[RokuJanadeeK]

We appreciate your active response, @Bob49.

We apologize for the inconvenience this may have caused. We're delighted to continue assisting.

Could you give the following a try?

• Hook the Roku device to another TV and see if the same issue persists.
• Use a newer cord if it is available.
• Last resort, reset the Roku stick by pressing the reset button on the device.

Please continue to provide us with updates.

Regards,
Janadee