Wi-Fi & connectivity

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Wifi keeps dropping while streaming.

Two years since this stream and we are having the same issue.  First on our 4K.  We thought it was faulty and bought the 4K+.  We also have fast Internet with repeaters throughout the house and what others described is what is happening with us.  Not every 5-10 minutes but often.  Just drops the internet connection while other devices are fine.  A little frustrating given we made the choice to cut the cord with cable and go to all streaming.  

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Community Moderator
Community Moderator

Re: Wifi keeps dropping and then Roku freezes up

Hi, @Bamafan65

Greetings and welcome to the Roku Community!

We're sorry to hear about the trouble you've experienced, and we'd like to know more about this so we to take action and address this. What specific Roku device are you having issues with? Also, does the network on the affected device disconnect on your Roku device, or does it maintain a connection but has a slow received by the Roku device?

Please let us know more about this, we're here to assist.

All the best,

Takashi O.
Roku Community Moderator
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