Wi-Fi & connectivity

[bettyboop1980]

I was watching my roku express and all the sudden the tv is stating I am not connected to the internet.  I have been signed in to the wifi connections for years.  Now the roku device is not even able to locate my wifeless network.  I unplugged the device, restarted the roku, restarted the network, tried adding a private connection and nothing happens.  All my other devices are still connected with no issue so I know it is not my router. Please help???

[Strega2]

What model do you have?  (Four digit model number.)  Many Roku models labeled only “Roku Express” are 2.4GHz-only, but some routers have received automatic updates that turned off 2.4GHz by default, requiring the user to log into the router and turn it back on.  This seems to happen especially often with routers rented from ISPs.

[bettyboop1980]

I amnot sure which model number I have.  I know it is at least 4years old, possible more.  I own my router/modem.  It is through Netgear.

[Strega2]

It's still worth checking that the 2.4GHz is enabled, since your older Express (assuming the name is just Express and not Express 4K or Express 4K+) may well be 2.4GHz-only.  Also make sure all modes (b/g/n) are available.  Some Rokus seem to have issues with some routers if they are set to g/n-only.

[bettyboop1980]

How do I do that?  

[RokuArjiemar · Accepted solution]

Hello! @bettyboop1980,

Thank you for posting in the Roku Community!

We appreciate you reaching out to us regarding your WiFi connectivity issue. We are pleased to assist.

If you are comfortable working with networking equipment, you can visit the article with advanced troubleshooting tips and networking features. If not, you can call your internet provider for further assistance.

You can connect your streaming device to a mobile hotspot as a temporary workaround to prevent an issue from occurring.

For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

Thanks,
Arjiemar