Wi-Fi & connectivity

[lopedavis75]

Wireless Internet will not connect to Roku have tried everything even calling Internet company. This is an error on Roku’s and and they will not help

[RokuArjiemar · Accepted solution]

Hello! @lopedavis75,

Thank you for posting in the Roku Community!

We appreciate you contacting us regarding your issue connecting to your wireless network. We are pleased to assist.

• What device are you using right now?
• Is this the first time you set up this Roku TV/device?
• Can your other devices connect to the network without any issues or latency?
• What error message/code are you getting after trying to connect to your network?
• What troubleshooting steps have you tried trying to solve the issue?

Troubleshooting steps

1. Power cycle the Roku device for 30 seconds.
2. Restart the router.
3. You can reset your Roku device's network connection by going to Settings > Advanced System Settings > Network connection reset > Reset connection.
   • Note: Before doing so, make sure you know your WiFi credentials. 
4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

You can connect your streaming device to a mobile hotspot as a temporary workaround to prevent an issue from occurring.

For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

Please keep us posted on what you find out. We will happily continue assisting you. We look forward to hearing from you.

Thanks,
Arjiemar