Wi-Fi & connectivity

[Zeiss13]

Each time I turn on my TV it stops playing after a while and I have to go through the the set up and check connection prompts several times before I get the Restart TV prompt.  It is very frustrating! How may I stop this from occurring?

[RokuTakashi]

Hi @Zeiss13,

Thanks for reaching out to us for support today here in the Roku Community.

This is an issue that we would like to know more about, and we're sorry for the trouble. Could you please tell us what specific Roku device are you currently using? In addition, when did you first notice this issue start to occur? Further, would you be able to provide an image with the prompts on your screen when this issue occurs?

Tell us more about this.

All the best,
Kash

[RokuArjiemar]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team