Wi-Fi & connectivity

[Zeiss13]

Each time I turn on my TV it stops playing after a while and I have to go through the the set up and check connection prompts several times before I get the Restart TV prompt.  It is very frustrating! How may I stop this from occurring?

[RokuTakashi]

Hi @Zeiss13,

Thanks for reaching out to us for support today here in the Roku Community.

This is an issue that we would like to know more about, and we're sorry for the trouble. Could you please tell us what specific Roku device are you currently using? In addition, when did you first notice this issue start to occur? Further, would you be able to provide an image with the prompts on your screen when this issue occurs?

Tell us more about this.

All the best,
Kash