Hi @aris1,
Thanks for making your first here in the Roku Community!
Let's try connecting your device to an alternative network, such as a mobile hotspot, and then try again to see if you're still seeing the same issue occur.
If the issue persists, could you please provide us with the device serial, which can usually be found at the back of the device?
We'll be looking forward to it. Thanks!
Regards,
Rey
ERey.
Roku Community Moderator