Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Lobster514
Newbie

Connection Keeps Dropping. Only device to keep dropping.

I have 4- ROKU Streaming Stick 4k model 3820x2 in our home. They were all purchased and used on TVs at the same time. We have 1 that is constantly dropping from the internet. It is 15 feet from the modem. It will drop 6 times within an hour. No other issues in the home including the other Rokus. Any ideas?  We have reset this stick. We have reset router but nothing fixes it. 

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renojim
Community Streaming Expert

Re: Connection Keeps Dropping. Only device to keep dropping.

You could try swapping the USB cable from one of the good sticks with the one from the problem stick to see if the cable could be the problem.  It's the module in the USB cable that provides the Wi-Fi connection.

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