Wi-Fi & connectivity

[revat6]

I signed up on Friday and this issue is persisting. Pause any show. Hit resume. It resumes at a random point in the show, sometimes all the way to the beginning. I've emailed HBO support a couple times but no reply. Anyone have any insight into this bug or a best way to contact support? This is either driving many other people insane too or it's something specific to my account.

[atc98092]

HBO has terrible programmers for their apps. They are having problems with their app on other platforms as well, so it's not specific to Roku devices. 

[andyross]

This is a recent bug. Roku has no control as it is written by Max. Hopefully, an update will fix it.

[Jfcwhy]

Thank goodness- I thought I was going crazy.  Haven’t watched Max in A while but came back to watch Fear The Walking Dead and have been screaming at my TV every night.

a few possible workarounds have been mentioned elsewhere:

1. After pausing, using the Back feature(the 15 second rewind) to resume playback instead of hitting play/pause to resume.

2. Use your arrow keys to pull up the timeline, and then resume using the play/pause button.

so annoying that Max keeps introducing these really noticeable problems.  How are they slipping through their QA process into released app versions?

[quipsterk]

Oh my god, yes! This bug is so annoying. Hit pause, hit play and it goes back to the beginning and/or exits.

Half the time I have to close and reopen the Max app for it to even work properly—so it does seem like it’s specific to HBO (and not a Roku issue…for once).

Also, it seems HBO can’t program their continue watching feature properly. I always have to resume from the credits of an episode I’ve already watched in order to go to the next one.