Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Level 7

Roku keeps stalling and pausing

Keeps pausing and reloading every 20 seconds or so.  Internet connection is solid. 

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Community Streaming Expert

Re: Roku keeps stalling and pausing

Is this happening with all streaming channels or only on particular ones?

See if this helps the situation:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Level 7

Re: Roku keeps stalling and pausing

Nope tried it all SEVERAL times. Disconnecting, restarting, reset and still the same problem. I have spoken to Comcast Business and they claim I have EXCELLENT connection with high upload speed. Roku says its Comcast, Comcast says its Roku???

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