Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Vickyz730
Newbie

Roku keeps stalling and pausing

Keeps pausing and reloading every 20 seconds or so.  Internet connection is solid. 

0 Kudos
2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Roku keeps stalling and pausing

Is this happening with all streaming channels or only on particular ones?

See if this helps the situation:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
MaMaRosa
Newbie

Re: Roku keeps stalling and pausing

Nope tried it all SEVERAL times. Disconnecting, restarting, reset and still the same problem. I have spoken to Comcast Business and they claim I have EXCELLENT connection with high upload speed. Roku says its Comcast, Comcast says its Roku???

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.