Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tv won’t show hotel or dorm prompt when I try to connect to my dorm wifi

When I first got my Roku TV it took me a while but I was able to connect my tv to the wifi. My tv just disconnected me from it randomly today and won’t let me back in. Each time I try to connect it says it is unable to connect to the internet and it won’t ask me if I’m in a dorm or hotel anymore. I restarted it and unplugged and replugged it and it’s still not working.

0 Kudos
Community Streaming Expert

Re: Tv won’t show hotel or dorm prompt when I try to connect to my dorm wifi

I don't know if it will help, but try "Network connection reset".  I think it's located under the "Advanced system settings".  Note that if you go to the extreme of factory resetting your TV you'll have to set it up on something like your phone's hotspot before you'll be able to get the Hotel/Dorm option back.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.