Wi-Fi & connectivity

[sarahthompson]

I'm having trouble connecting my Roku Express to my college Wi-Fi network, which uses a dorm/hotel authentication system. The Roku connects to the network but doesn't allow me to complete the authentication process. When I select the Wi-Fi network on the Roku, it prompts for the dorm/hotel credentials, but the browser on my phone, which I use to enter these credentials, fails to launch or says there’s no connection. All other devices connect to the network without issues. Could you provide guidance on how to resolve this authentication problem with Roku? For context, our setup is somewhat similar to fominsoap.com, where users need to connect to specific networks with additional credentials. Any advice on how to get past this authentication step would be greatly appreciated.

[RokuReynan-L · Accepted solution]

Hi, @sarahthompson.

Greetings from the Roku Community!

We'd be more than happy to assist you with connecting your Roku Express to your internet.

To connect your streaming device to your internet, you may follow these steps: 

1. Press the Home button on your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select Set Up connection
5. Select Wireless
6. From the list of available networks, choose the wireless network for the hotel or college dorm.
   If you do not see the network, select Scan again to see all networks.
7. After your Roku device connects to the network, select I am at a hotel or college dorm.
   Note: You have several minutes to authenticate. If the network setup times out, select Try again to initiate the connection again.

After the connection is authenticated, your Roku device will return to the Network menu. The Network name should match the network for the hotel or college dorm, and the Status should say Connected.

If the issue persists, try it on a different browser, a different phone, or a different computer.

For more information, you can visit this support article: How to use Hotel and Dorm Connect to connect to the internet

Hope this helps!

Regards,
Reynan