Wi-Fi & connectivity

[WBrandonP]

I got a Roku Express 4k.  When I first turn on my tv/roku, it takes a long time to connect to the wifi.  I have Verizon 5G internet.  The Roku is connected to the 2.4Ghz wifi.  My old roku premiere would connect pretty much as soon as I turned on the tv/roku.  Why is my new express so slow to connect to the wifi?  It usually takes at least a couple minutes for it to connect.  It works fine once it's connected though.

[RokuJohnB · Accepted solution]

Hi @WBrandonP,

A warm welcome here in the Roku Community!

We understand you are having a problem with your Roku Express 4K since it was slow connecting to your network. We're happy to investigate further, and we would like to gather more details. May we know how far your Roku device is from your network router? Do you have cellular data, so we can try connecting your device to your hotspot?

You may also check out this support article here on how to improve the Wi-Fi or wireless internet connection to your Roku streaming device.

We look forward to hearing from you soon.

Thanks,
John