Wi-Fi & connectivity

[AMG825]

@RokuKariza-D 

The model of Roku Express I have is:  3930X

The serial number of the device is:  S0083261XK3M

Thank you.

[AMG825]

@RokuKariza-D 

Following up on my Roku device not finding my wireless network any longer (started last Friday night).

Per request, reposting the information:

The model of Roku Express I have is:  3930X

The serial number of the device is:  S0083261XK3M

Please let me know what the next steps are.

Thank you.

[AMG825]

@RokuKariza-D 

My issue is now resolved!  I worked with Verizon and we had to change the channel on the router's 2.4GHz band.  Once that was done, my Roku Express was able to connect.

Thank you.

[LoriH]

I'm having the exact same problem. Have you had any success?

[RokuMary-F]

Hi @LoriH,

Thanks for posting in the Roku Community!

I would recommend checking out our Support page for troubleshooting issues here: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...

Please answer the following questions so we can get a better understanding of what you are seeing

1. Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? Some Roku devices are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
2. Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
3. Have you tried moving the device closer to your router to see if you can get connected?
4. How long have you been experiencing this problem?

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[AMG825]

Hello @LoriH!

After multiple things which all failed, I needed to change the router’s broadcast channel for the 2.4GHz signal. Once I did that, all was good again.

I believe @RokuMary-F also mentioned trying that in her reply.

If you don’t know how to do that, your ISP (internet) provider should be able to help you out.