Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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DaniV97
Newbie

ROKU player not connecting to internet

I moved my Roku LE from one tv to another and now it won't connect to the internet.

It was working fine. 

I tried reseting my router; changing my password; network name. 

I Factory reset the roku. But everytime afyer I type the password and I hit connect it cancels out by itself. It gives me no error messages.

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RokuJechealR
Community Moderator
Community Moderator

Re: ROKU player not connecting to internet

Hi @DaniV97,

Thanks for your first post in the Roku Community!

We apologize for any inconvenience this may have caused you by having a hard time connecting your Roku device to the internet. Also, we appreciate the troubleshooting steps you have taken to resolve the issue. We'd love to take a further look at this. Can you confirm what error message you've encountered? May we know your ISP (internet service provider)? In addition, is this provider the same as your old provider?

However, here are a few troubleshooting steps that commonly resolve this issue:

  • Clear the network information on your Roku device. Navigate to Settings > System > Advance System Settings > Network connection reset. Then reconnect it once more.
  • Restart your modem/router.
  • Connect to an alternative network, such as a mobile hotspot, if you can connect and maintain a network connection.

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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