Wi-Fi & connectivity

[MrEd]

I suddenly could not connect to the internet on any of my Roku devices and what a solution I found!

I went to my CenturyLink router's advanced setup page, clicked on LAN Settings, clicked on “Set the DHCP name special character state”, clicked on “Allow Special Characters” and rebooted. All my Roku devices now connect flawlessly.

I hope this helps, especially those with CenturyLink modem/routers.

[MommaO]

I went on the Advanced setting page but couldn’t find anywhere to click Allow Special Characters.  All I saw was Enable, which was checked, and Disable in a box marked DHCP Name Special Character State.

[akkocher]

Thanks This really worked Saved me a ton of trouble

[C_I]

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@MrEd wrote:

I suddenly could not connect to the internet on any of my Roku devices and what a solution I found!

I went to my CenturyLink router's advanced setup page, clicked on LAN Settings, clicked on “Set the DHCP name special character state”, clicked on “Allow Special Characters” and rebooted. All my Roku devices now connect flawlessly.

I hope this helps, especially those with CenturyLink modem/routers.

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      Hopefully now you can access your WiFi  network through your modem/router. 

[admmalc]

I didn't have the special characters option under my CenturyLink wireless router.

[RokuKariza-D]

Hi @admmalc

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.

All the best,
Kariza

[jenniferose]

Allow Special Characters was already selected. I rebooted my modem and Roku device and it still isn't connecting.

[RokuMary-F]

Hi @jenniferose,

Welcome to the Roku Community!

I would recommend checking out our Support page for troubleshooting issues here: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku .... I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot to isolate the issue.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[atc98092]

Modems/routers leased from your ISP are almost always controlled by the ISP, meaning they can make changes without your knowledge. When I had CenturyLink DSL, I found their equipment was substandard for operation. When I switched to Comcast, I found they absolutely refused to give me access to some WiFi settings. My solution was to place their modem in Bridge mode (it no longer works as a router or WiFi access point like this) and instead use my own personal router as my Internet firewall. This allows me total control over every aspect of the router/firewall, and I have no issues connecting any device, wired or wireless.