Wi-Fi & connectivity

[vanessa1988]

For the last 2 to 3 months every single night my TV goes off at 12 o’clock by the time I realize it I look at my phone and it’s 1203. I have recorded this now for months and can still not find a reason why. My Internet is just fine. It works on all other devices. I have to set up my hotspot just to get TV on my Roku TV. I don’t understand why my Internet is not working with my TV but once I connect my hotspot, it works. I’ve contacted my Internet provider and it’s nothing on their part so it Hass to do with my TV. I don’t know what’s going on. I’ve changed my bandwidth saver  and everything somebody help. 

[RokuEuniceL]

Hi @vanessa1988,

Greetings from the Roku Community!

We're glad to assist you with your problem with your Roku TV. We'd like to know more about it so we can further assist you. Please provide us with more details.

• How far is your Roku device from the network router?
• Have you tried restarting your modem and router? This can help clear the cache, improve internet speeds, and keep your router protected from cyberattacks.
• Who is your internet service provider?
• Have you tried to restart your power cycle on your Roku device? You can do this by unplugging it from the power source and plugging it back in. You can also restart the system by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

We'll be waiting for your updates.

Kind regards,

Eunice

[vanessa1988]

Hello! Yes, I have tried everything possible I’ve restarted the Roku I restarted the Internet. I’ve called my Internet provider and still it still shuts off at midnight. My apartment is very small so it’s very close to the router.

[Strega2]

Have you checked your router for schedules and/or parental controls.  Shutting off the internet to specific devices on a schedule is a common feature.

Also, I wonder if your Router uses DFS, and perhaps the DFS channels at your location clear at night? Try making sure the router is set to never use DFS channels.

Just a couple of guesses.

[mkatzpek]

My ROKU loses internet to my TV at 9:00 p.m. EST. Not great during the political conventions nor during the upcoming debate this week! My ATT fiber system is working on computers. What's going on and how do I fix it?  I already went to ATT and saw that I was slowed down between 9:00 p.m. and 6 a.m. - something I never set up nor was informed about. Who is responsible for all this?

[RokuArjiemar · Accepted solution]

Hello! @mkatzpek,

Thanks so much for being part of the Roku Community!

We appreciate you contacting us regarding the internet issue with your Roku device at specific times during the night. We are happy to help.

Based on what you mentioned, you're experiencing issues between 9:00 pm and 6:00 am. You have confirmed with ATT that your connection is being slowed. This means we need to seek assistance from your internet provider.

You can connect your streaming device to a mobile hotspot as a temporary workaround to prevent an issue from occurring.

For troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

Thanks,
Arjiemar

[Ipodsesggy111]

I have this same exact problem and only on our Roku tv…. You have to go to system settings and do a network connection reset. Then reconnect to your internet. 

every. single. Night

its terrible 

[RokuJharra-Q]

Hi @Ipodsesggy111,

Thank you for contacting the Roku Community regarding your Roku TV issue. We truly appreciate the opportunity to assist you. To ensure we address your concerns effectively, could you please provide us with a bit more information?

1. How far is your Roku device from your network router?
2. Who is your internet service provider?
3. Have you had a chance to restart your Roku device? You can do so by unplugging it and then plugging it back in. Alternatively, you may restart the system by navigating to Settings > System > Power > System Restart (if you do not see a Power submenu, please disregard this step).
4. Is there any error code visible on the TV screen?

Your cooperation is greatly appreciated, and we look forward to your response.

Best regards,
Jharra