Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Kitty201
Newbie

Switching from Roku to Fire TV 4k after connection issues.

After all the recent connectivity issues and no real solution from this company, I have decided to switch.  I found the Roku to be a great product for many years but now after not being able to get support for what seems to be a relatively easy but crucial issue, it's time to put the Roku to rest.  RIP Roku. 

0 Kudos
2 REPLIES 2
jontalk
Roku Guru

Re: Switching from Roku to Fire TV 4k after connection issues.

@Kitty201One of the most common connectivity problems is channel congestion, so before you bail out on Roku, I'd recommend you install WiFi Analyzer for Android, or something similar if you have an iPhone. Once installed, tap to see how many others use the same channel/band then log into the router and choose one that's less congested. If you use service provider equipment, its likely the channel selector is set to 'auto' which is often the problem. Personally I prefer wired to wireless and use a powerline adapter instead. Regardless, best of success

Power User (film maker)
Mill Valley, CA

Jonathan
Roku Ultra 4800R; LG OLED55B7A, ONKYO TX-NR636, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds. Motorola MB8600 modem. Asus RT-AX68U WiFi 6 router. Western Digital Power Line network adapters
0 Kudos
AvsGunnar
Community Streaming Expert

Re: Switching from Roku to Fire TV 4k after connection issues.

@Kitty201 

If you have the Express 3930/3931 as indicated in your other posting, verify that your router wireless mode is set to b/g/n (all three speed settings).  Also, try changing your wifi password to eliminate any special characters (just use numbers and letters) and then restart both the router and Roku again.

Feel free to post back with Roku model number from Settings/System/About and router model number if still having issues.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.