Wi-Fi & connectivity

[esebm]

'm trying to set up a Roku stick and when I enter my email address (the one I'm using for this account) I get a message that Roku can't reach me via email. What is going on here?

[esebm]

OK, this is not going to work! Is there an actual human tech support that I could call? I need to get this stick going!

[RokuTakashi]

Hi, @esebm

Thanks for posting here in the Roku Community.

We appreciate you for inquiring for support, and we're here to assist. Could you please confirm to us the Roku device and its model you are having issues with? Also, could you please provide an image referring to the message you've received when activating your Roku device?

In the meantime, we recommend using an alternate email address and network, such as a mobile hotspot, to see if you're able to activate your Roku device.

Please let us know what you find out.

All the best,
Kash 

[esebm · Accepted solution]

Kash, thanks for reaching out.

I already tried a different email and could activate the Roku stick.

Case closed.

Thanks again,

Ed

[RokuTakashi]

Thanks for getting back to us, @esebm

We're really glad to hear this.

If there's anything we can further assist you in the future, please feel free to reach out to us.

We're always happy to help.

All the best,
Kash

[RokuArjiemar]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team