I've already tried factory reset and software update over Wired, followed by factory reset. Anyone know of another way to bring back the Wireless Mac Address? Seems like a hardware versus software issue. Fortunately, I can repurpose it and swap with another and connect wired, but at least thought I would ask.
Thanks for the post.
Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to pass along your information to our Support team who can assist you further.
Thanks,
Danny
Hello Danny
How are you? I have the same problem, in my roku the WIRELESS MAC address shows as all zeros.
The Model is 4800X. What Can I do to solve the problem.
Thanks
Oscar
Email: [personal information removed]
Hi @ovgonzalez18,
Thanks for bringing this to our attention.
We're here to help! Can you please provide the serial number of your Roku device from Settings>System>About?
Please keep us posted and we'll continue assisting you from there.
Regards,
Nimfa