Wi-Fi & connectivity

[RYC]

i have a Roku Express and I cannot connect to the wireless internet. The internet works for all of my other devices like the computer, phone, etc... all located in the same area. Not sure why the Roku won't work. I can stream from the other devices in the same area. This has worked in the same place under the same conditions for over a year.  I have rebooted the router and the roku multiple times.  I have verified the login information and it is correct.  I am getting errors 14.30 and 14.40 at different times.  I am on Xfinity and I am able to use 2.4gHz and 5.0 gHz, I have 50 Gbps.  I am no where near my monthly limit for internet.  I have also had Xfinity to do a device check and no trouble is found.  I don't think the internet is the problem since it works for other devices, including streaming and they don't have trouble.  The signal is reported as being excellent on the Roku, but will not make a wireless connection.

[renojim]

Xfinitity did some kind of update to their routers.  Go into the router settings and change the 2.4GHz wireless mode from g/n to b/g/n.  You can use their app or ask them to do it.

[RYC · Accepted solution]

Hi, thank you for the suggestion.  I did look for that setting yesterday but could not find the option for me to change it.   

However, I did try to connect to a hot spot, it worked.  Then I switched back to my home wifi and it worked,   So I am back!

[gbatlanta]

The solution totally worked for me. I was able to change the settings from the app on my phone.  Then I went back to try and connect and it connected without any problems.  Much appreciated. Thanks!!

[ReneHolck]

I have tried every “solution” recommended and it continues to happen. I’m so frustrated with this tv!

[RokuDanny-R]

@ReneHolck

Thanks for the post.

Can you please specify the issue you are experiencing?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Depep]

What is the solution

[RokuKarla]

Hello @Depep

Thanks for reaching out to the Roku community!

Can you please provide us with more information regarding the issue you are experiencing? Have you tried restarting your Router? Is there any error message when trying to connect? May we know whether Roku is detecting the network?

We recommend doing basic troubleshooting steps on that Roku device and checking if these steps would resolve your connectivity issue:
How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...

Let us know if this works for you!

Regards,
Karla

[RokuArjiemar]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team