Wi-Fi & connectivity

[Amorak66]

My smart tv is getting signal from wi-fi but all of sudden my Roku device just stopped working: I tried reprogramming the remote via instructions but on all three ports on TV the roku just quit working:  It is getting juice, on a wall outlet and back of TV the Roku light is lit but it can not function:  It is several years od- should I just get a new one ?

[RokuKariza-D]

Hello @Amorak66

Thanks for the post.

For clarification, is your Roku device not connecting to your internet? Who is your internet service provider? If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Keep us updated!

All the best,
Kariza

[fogman]

My Roku streaming stick quit streaming all of a sudden. I need to talk to a real person. How can I get a phone number to customer service?

[RokuJanadeeK]

HI @fogman.

Thanks for bringing this to our attention.

We want to take a step toward assisting you with your device, but the information you have provided may limit our ability to do so. Would you mind elaborating on this for us? Is there an error message you've been receiving? Or does the device have no power at all?

With a few more details, we can provide an accurate resolution. We're hoping for your response.

Regards,
Janadee