Factory resetted the Roku stick and on connecting to 2.4ghz wifi, it connects successfully but then it tries to auto update and it errors out. Actionid 0 err 0: -4
I have tried everything suggested, 2.4ghz wifi, mobile hotspot, secret menu update server cycle to get off beta to release.
Nothing works, and I'm left with an expensive piece of plastic. Please help.
Hello! @jonr100,
Thank you for your post in the Roku Community!
We appreciate you contacting us about the issue with your Roku device, which is encountering an error code during the update process. We are pleased to assist you.
If your Roku device is stuck during a software update, wait a few minutes and try again. Check the Roku support site for updates if there is a known outage.
If there is no alert and you continue to see the error message after multiple attempts, the update failure is likely due to a network connectivity issue. Try the steps below to help resolve the problem.
If the issue persists, you can connect your streaming device to a mobile hotspot as a temporary workaround to ensure that the issue is not with your device.
If you can connect your Roku device to your mobile hotspot without issues, we recommend contacting your internet provider and telling them you can.
For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.
Thanks,
Arjiemar
I've stated I've already done these things. The issue started last night, and I've attempted multiple times yesterday and today. Trying different networks does not solve it. Also, no changes to our network.
Thank you for your response,
When you try to connect your Roku device to your mobile hotspot, are you getting the same error message? Please provide us a picture of your TV screen with that error message.
Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
We look forward to working with you to help resolve this issue.
Regards,
Arjiemar