Wi-Fi & connectivity

[JAL1]

After setting up the ROKU stick, I no longer get sound. My husband gets sound through his hearing aids, but there is no sound through the speakers.

[RokuJohnB · Accepted solution]

Hi @JAL1,

Greetings from the Roku Community!

We understand you want to hear audio through your hearing aids and speakers simultaneously. We're happy to assist you. Please be advised that before you can begin streaming Bluetooth audio, you need to connect your smartphone, tablet, or computer to your compatible Roku device. This is done through a pairing process which allows Bluetooth devices to register information about each other to make a secure wireless connection. Because this pairing information is retained even when Bluetooth devices are powered off, it is typically only necessary to pair your Bluetooth device one time.

We hope this helps.

Kind  regards,
John