Wi-Fi & connectivity

[ygriffin57]

I have two sticks.  One started disconnecting from internet.  I tried all the troubleshooting I could. Nothing worked.  Since the device was old I threw it out and I bought a new one.  The problem continues.  The one I kept works fine on both televisions; but the one I just bought keeps disconnecting no matter which television it is in.  Of course, you have ZERO customer service. My only option is to return the new one; unless you have a fix that actually works.

[RokuERey · Accepted solution]

Hi @ygriffin57,

Thanks for reaching us here in the Roku Community!

We're sorry for the inconvenience about this and we wanted to drop in that this has been taken care of by the concerned team.

Please perform a power cycle on the device or a system restart by navigating to Settings>>System>>System restart.

Let us know how things turn out.

Regards,
Rey